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Job overview
To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties, diary management, specialist work.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
Main duties of the job
- To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.
- produce correspondence and reports by the use of audio transcription technology. To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the Consultant and the Consultant’s team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
Detailed job description and main responsibilities
- To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.
To produce correspondence and reports by the use of audio transcription technology.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the Consultant and the Consultant’s team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
Person specification
Experience
Essential
- Significant secretarial and/or administrative experience.
- Computer skills Excel , Word & Power Point
- Experience of managing competing and varied demands
- Audio Typing
Desirable
- Use of Digital Dictation System
Qualifications and Training
Essential
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
Desirable
- NVQ4 in admin
- EDCL or similar It qualification.
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Applying for this NHS job
This advert is for Medical Secretary Acute Paediatric Service with Lewisham and Greenwich NHS Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum pro rata plus HCAS. The contract type is Fixed term: 12 months (Short Term Funding). The application deadline is 19 Jul 2026.
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