Medical Receptionist

Job summary

We are looking for friendly, organised and enthusiastic Receptionists to join our team at Penn Hill Surgery.

We have re-organised our reception and secretarial teams to increase our numbers in reception in order to provide the best service to our patients whilst making the role more varied for staff.

We are looking for two part time receptionists to share the vacancy hours. The hours would ideally be worked in the following regular shift patterns:

• Two part-time positions: Vacancy 1 = 17 hours or Vacancy 2 = 22.25 hours
• Vacancy 1 working pattern: Mon 10:00-18:30, Tues 08:30-13:00 & Weds 13:00-17:30 = 17 hours p/wk
• Vacancy 2 working pattern: Mon 08:30-13:00, Thurs 08:30-17:30, Fri 08:30-18:30 = 22.25 hours p/wk

We are happy to discuss working patterns with suitable candidates. Please note that applicants must be able to work our core reception shifts, including 8:30am starts and some 6:30pm finishes.

We are proud of our hardworking, experienced and supportive team, where colleagues work together to provide excellent patient care. Whether you already have experience in general practice or are looking for a new challenge, we will provide full training and support.

If you would enjoy a fast-paced role where no two days are the same, can juggle a variety of tasks and enjoy helping people, we would love to hear from you. You'll be joining a supportive team and making a difference to our patients every day. For an informal discussion, please contact Karen Tucker, the Deputy Practice Manager.

Main duties of the job

• Provide an efficient, professional and welcoming reception service to patients, visitors and other healthcare professionals.
• Answer telephone calls, deal with general enquiries, explain practice procedures, signpost patients to the most appropriate clinician or service, and accurately relay messages when required.
• Book, amend and cancel appointments using practice systems, ensuring patients with urgent clinical needs are managed appropriately using sound judgement and established procedures.
• Accurately register new and temporary patients, process deductions and maintain patient records using EMIS.
• Action and complete tasks received through EMIS, AskMyGP and email on a daily basis.
• Scan and accurately code clinical correspondence onto patients' electronic medical records.
• Explain practice services and registration requirements to patients and ensure all relevant documentation is completed.
• Process payments for private (non-NHS) services, issue receipts and maintain accurate financial records.
• Work closely with clinical and administrative colleagues to ensure the smooth day-to-day running of the practice and deliver excellent patient care.
• Medical records summarising

About us

Penn Hill Surgery is located just off of Yeovil's town centre and benefits from on-site staff parking.

We are a friendly, forward thinking training practice with a team of 4 GP partners, 2 salaried GPs, a Clinical Pharmacist, 5 Practice Nurses and GP Trainees. Our wider non-clinical team includes Health Coaches, General Practice Assistants (GPAs), Finance, CQC and Performance Administrators, Medical Secretaries, Receptionists, a Deputy Practice Manager and a Practice Manager.

We pride ourselves on having a hardworking, supportive team where colleagues help one another and work together to provide the highest standard of patient care. We are looking for someone to share our values and will become an important part of our practice team.

As well as offering a rewarding role, we provide 5 weeks' annual leave plus bank holidays (pro rata), a paid sickness scheme and access to the NHS Pension Scheme (or an alternative pension, depending on your choice).

We also believe it's important to enjoy working together. We regularly organise social events, including monthly pub club evenings, activities such as candle making and canvas painting, and annual Summer and Christmas celebrations, giving everyone the opportunity to get together outside of work.

Details

• Date posted: 27 August 2026
• Pay scheme: Other
• Salary: £12.81 to £13.33 an hour £12.81 (inexperienced) £13.33 (+probation)
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A2122-26-0011
• Job locations: St. Nicholas Close, Yeovil, Somerset, BA20 1SB, United Kingdom

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates interested in the following two sets of hours:

• Vacancy 1: Mon 10:00-18:30, Tues 08:30-13:00 and Weds 13:00-17:30 = 17 hours p/wk
• Vacancy 2: Mon 08:30-13:00, Thurs 08:30-17:30 and Fri 08:30-18:30 = 22.25 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for friendly, organised and enthusiastic individuals to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidates will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summary patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.