Job summary
We are recruiting for a Part-time Medical Receptionist working 15 hours to join our wonderful Reception Team.
Working Rota (15 Hours)
- Monday 08:00 - 11:00 (3 Hours)
- Tuesday08:00 - 11:00 (3 Hours)
- Wednesday08:00 - 11:00 (3 Hours)
- Thursday08:00 - 11:00 (3 Hours)
- Friday08:00 - 11:00 (3 Hours)
You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.
Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.
You will be supported by a team of supervisors, and can expect a full training package.
We do not operate at weekends and bank holidays.
Main duties of the job
As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)
Telephone:
Supporting patients and signposting to theappropriate clinician/organisation.
Handling requests for home visits and taking messages.
Online forms:
Dealing with the online forms received from patients for appointment requests
Contacting patients via telephone, text or letter as appropriate
Care Navigation
Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.
Reception duties to meet practice needs in agreement with Reception Supervisor:
Receiving patients and booking appointments at the Reception Counter.
Monitoring the waiting room and guiding patients to rooms.
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.
Our mission is provide highly quality and compassionate primary care.
Details
- Date posted: 19 August 2026
- Pay scheme: Other
- Salary: £12.71 to £12.92 an hour Rises to £12.92 an hour after probationary period
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0871-26-0035
- Job locations: Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom
Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
Person specification
Other
Essential
- Flexibility of working hours/ able to work at the desired times and HMG locations
Desirable
- Experience of Primary Care
Experience
Essential
- Experience of dealing with the public or patients
- Experience of working with computer packages
- Experience of working with the public
Desirable
- Experience of EMIS clinical system
- Experience of working in a GP practice or other primary care environment.
- Experience of working in a public reception environment
- Experience of call answering
Qualifications
Essential
- A good standard of general education, including:
- English and Maths at GCSE level or equivalent.
- A demonstrable commitment to professional development
Desirable
- Previous use of computer packages
Knowledge/Skills
Essential
- Excellent communication skills
- Ability to work without direct supervision and determine own workload priorities
Qualities/ Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work as part of an integrated multi-skilled team
- Pleasant and articulate
- Able to work under pressure
- Able to work in a changing environment
- Able to use own initiative
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Applying for this NHS job
This advert is for Medical Receptionist with Hereford Medical Group in Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is £12.71 to £12.92. The contract type is Permanent. The application deadline is 30 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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