Medical Receptionist

Job summary

We are looking for a Medical Receptionist to join our friendly reception team.

We are a large teaching practice and have a diverse patient cohort.

Main duties of the job

Front desk duties, first point of contact for the patients and visitors entering the practice. Back reception duties such as answering the phones, managing Triage requests via AccuRx, scanning, processing emails from the practice account and processing repeat prescription requests in line with the practice policy.

Processing new patient registrations and other admin type duties such as providing online access and chasing results/clinics letters as needed.

About us

Bridge Lane Group Practice is a busy, friendly practice serving a diverse inner-city population of approximately 14500 patients and 35 staff including 12 GPs and 4 practice nurses. We work in a modern, purpose-built building very close to Battersea Park, with very good transport links.

We are a training practice for trainee GPs and student nurses and are very active within our local PCN.

We value the diversity of our staff and patients, and are holders of the Pride in Practice Gold Award and the Primary Care Health and Wellbeing Employer Pledge.

Details

• Date posted: 27 July 2026
• Pay scheme: Other
• Salary: £14.54 an hour
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: A4335-27-07-2026
• Job locations: 20 Bridge Lane, Battersea, London, SW11 3AD, United Kingdom

Job responsibilities

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms. Ensure that the Reception Team are aware of everyone in the waiting room and what they are waiting for. Ensure that the Patient self-arrival monitor is switched on and working.

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and those resident outside of the Practice area. Ensure procedures are completed.

Ensure that all relevant forms of registration, including the new patient questionnaire and other information as required by the Practice, NHS England and/or Wandsworth CCG (WCCG), are correctly filled in by the patient.

Ensure that all new patient registration information is processed on the computer system.

Accept payment and issue receipts for any money taken at reception. Record on appropriate accounting system.

Respond to all queries and requests for assistance from patients and other visitors.

Ensure that patients needing an Interpreter are dealt with following the correct procedure as efficiently as possible.

Take requests for home visits and enter on to Emis Web following appropriate procedure.

Manage AccuRx inboxes and action in line with practice policy.

Work together with the Triage GP to action patient requests as instructed.

Receiving and sorting incoming mail and distributing as appropriate.

Monitor practice email and action incoming emails in a timely manner.

Monitor and action tasks within Emis Web.

Ensure all clinical letters are scanned on to the relevant patient records. This includes paper letters, those sent via Emis Web, emailed to practice email.

Ensure that repeat prescriptions are actioned where possible within two working days.

Action requests for ambulance transportation and enter details patients medical record.

Ensure reception and waiting areas are kept neat and tidy.

If a patient has cause to complain, direct the patient appropriately following the procedures within the practice.

If a cleaner is absent Receptionists may have to do any essential domestic work as requested by the Practice Manager.

Ensure that all visitors (excluding patients and those attending for clinical appointments) have signed the visitors book and inform the person being visited of their arrival.