Medical Receptionist / Care Coordinator

Job summary

We are looking for an enthusiastic and compassionate Receptionist / Care Coordinator to join our dedicated team at St Anthony's Health Centre for 18.50 hours per week. This will be worked on Wednesdays & Fridays however flexability is essential to support annual leave and sickness cover as required. As a key member of our front of house and administrative team you will help ensure that patients receive high quality timely and person centred care. This role is ideal for someone who enjoys working with the public thrives in a fast paced environment and wants to make a meaningful difference in the health and wellbeing of our community.

You will be part of a supportive friendly practice and will work closely with clinicians administrative colleagues and our Primary Care Network to help patients navigate services access the right support and receive coordinated care. Every day will be varied from supporting digital and clinical pathways to providing essential information problem solving and helping patients feel welcomed and reassured.

This is a rewarding opportunity for someone who is motivated organised and passionate about delivering excellent patient experience.

We would encourage applicants to call and arrange an informal visit to the practice.

** We reserve the right to close this advert early **

Main duties of the job

• Provide a welcoming first point of contact for patients and support them in accessing the most appropriate care.
• Manage appointments including booking, amending, prioritising urgent needs and supporting digital access.
• Signpost patients to suitable services such as community pharmacy or wider community support.
• Handle incoming telephone calls efficiently, including transferring calls, taking accurate messages and supporting the practices telephone system.
• Process repeat prescriptions accurately following practice policies.
• Record and coordinate home visit requests and prepare information for clinicians.
• Assist with administrative tasks including data entry, email management, handling post and maintaining patient records.
• Support the coordination of personalised care plans and engagement with the Primary Care Network team.
• Manage specimens, ambulance bookings and interpretation service arrangements when required.
• Maintain confidentiality, uphold data protection standards and contribute to safe, effective running of the practice.
• Work collaboratively with the multidisciplinary team to ensure smooth patient care and contribute to practice quality and improvement activities.

About us

St Anthony's Health Centre is a well-established GP practice located in the heart of Newcastle upon Tyne, serving a diverse and growing patient population. We are committed to providing high-quality, accessible, and person-centred healthcare that meets the needs of our local community.

Our multidisciplinary team includes GPs, nurses, allied health professionals, care coordinators, and administrative staff, working alongside Primary Care Network (PCN) colleagues and community partners to deliver comprehensive primary care services. Through collaborative working, we aim to improve health outcomes, support preventative healthcare, and ensure patients receive timely advice, treatment, and ongoing support.

We strive to create a welcoming, inclusive, and supportive environment for both patients and staff. Continuous learning, innovation, and maintaining high clinical and operational standards are central to our approach. By embracing digital technology, personalised care, and strong multidisciplinary teamwork, we aim to provide safe, effective, and responsive healthcare services that reflect the needs of the community we serve.

Details

• Date posted: 28 August 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1045-26-0008
• Job locations: St. Anthonys Road, Newcastle Upon Tyne, NE6 2NN, United Kingdom

Job responsibilities

The Care Coordinator Receptionist supports patients and the Practice Team by helping people access timely safe and person centred care

• The Care Coordinator Receptionist supports patients and the Practice Team by helping people access timely safe and person centred care
• The role involves patient contact administration and service coordination within St Anthony's Health Centre and the Newcastle East Primary Care Network

Main Duties Include

• Providing a welcoming and supportive first point of contact for all patients
• Helping patients access the right type of care by managing appointments signposting and offering guidance
• Working closely with Clinicians and Practice Staff to support coordinated personalised and proactive care
• Supporting the creation and maintenance of personalised care and support plans
• Assisting patients and carers in navigating health and wellbeing services
• Supporting the delivery of Public Health campaigns quality schemes and practice wide initiatives
• Answering telephone calls promptly and professionally using the Practice telephony system
• Handling and recording messages accurately and ensuring they reach the correct team member
• Managing repeat prescription requests in line with Practice processes and policies
• Recording requests for home visits and preparing summaries for the visiting Clinician
• Completing administrative tasks including data entry email management post handling and maintaining patient records
• Assisting with the organisation of ambulance bookings specimen processing and interpreting services
• Ensuring all areas of work follow Data Protection and confidentiality requirements
• Supporting the Practice Team in maintaining a safe tidy and effective working environment
• Contributing to continuous improvement through teamwork problem solving and learning
• Working collaboratively with Primary Care colleagues Allied Health Professionals and community partners
• Supporting digital tools that enhance patient access communication and care coordination
• Assisting with reception and building support tasks such as opening closing and preparing rooms for clinical sessions
• Promoting equality diversity and patient rights in all interactions
• Engaging in training and development to maintain skills knowledge and service quality