Job overview
Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?
We are seeking a friendly, professional, and welcoming patient-facing Ward Clerk to join our Central Delivery Suite team. In this role, you will provide high-quality administrative, clerical, and reception support.
A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work any combination of days, weekends and bank holiday shifts.
This permanent role offers 22 hours per week. There is scope to increase the working hours to 33 per week for an initial six-month period, following which a review will be undertaken to assess the feasibility of maintaining the increased hours on an ongoing basis.
Main duties of the job
Communication:
- To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- Show a caring and professional approach towards patients and visitors when carrying out all duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Patient Care:
- To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
- Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
- Prepare patient notes for coding within the relevant deadlines set by the coding team
- To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
- To undertake the role’s duties in the case of a major incident in your department
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.
Person specification
Aptitudes
Essential
- Innovative
- Supportive
- Collaborative
- Respectful
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Able to communicate clearly and act quickly in emergency
- Good IT skills including Microsoft packages
- Tidy and methodical working practice
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
- Confidence to handle difficult conversations with patients, relatives and carers
Knowledge and Experience
Essential
- Previous reception or customer facing experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
Desirable
- Previous NHS experience
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Bristol
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Maternity Ward Clerk - Central Delivery Suite with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is Permanent. The application deadline is 28 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.