Job overview
An exciting opportunity has arisen for a forward-thinking Management Support Administrator to support the Central Locality Perinatal Senior Leadership Team based at Hellesdon Hospital. The team manages and oversees clinical services, supporting service users and their families and carers with their Mental Health.
The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.
You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Main duties of the job
This role will predominantly support the Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
- To use electronic systems to input and access information as required by the management team.
- Attend and contribute to internal / external meetings relevant to the post, including minute taking.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the team
- To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers
General administrative duties will also be undertaken to support the wider Service Business Support Team and will include, but not be limited to, minuting of meetings, diary management, recruitment, using Oracle and liaising with other Teams/Agencies as necessary
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Other
Essential
- Able to travel independently
- Able to work proactively, on own initiative with minimal supervision
- Ability to work to strict deadlines and able to prioritise own workload
Skills
Essential
- Excellent articulate communication skills.
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Knowledge
Essential
- Maintaining administrative / secretarial systems
- Working knowledge of Microsoft packages or equivalent.
Desirable
- Knowledge of NHS policy / procedures
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff
- Working under pressure
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Norwich
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Management Support Team Administrator with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 gross per annum. The contract type is Fixed term: 9 months (or Secondment). The application deadline is 23 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.