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Job overview
This is an exciting opportunity to join our Specialist Lymphoedema Service as a key member of the team, providing maternity leave cover in a varied, fast-paced and rewarding role.
As the central point of coordination for administrative processes, you will oversee and manage all aspects of the patient pathway, working closely with clinicians and a wide range of partners across the health and care system.
You will be responsible for coordinating the day-to-day business and administrative functions of the service, including managing clinical diaries and clinics, arranging patient prescriptions, and ordering specialist garments and equipment.
It is ideal for a proactive, highly organised individual who enjoys making a meaningful difference behind the scenes and thrives in a collaborative healthcare environment.
Main duties of the job
Independently manages and coordinates the administrative, operational and service delivery functions of the Lymphoedema Service, ensuring an efficient, patient-centred service with minimal supervision. Key responsibilities include:
- Service Coordination & Administration: Overseeing clinic scheduling, diary management, staff allocation, waiting lists, referrals, patient bookings, meetings, training events, and maintenance of accurate records within SystmOne and other systems.
- Patient & Referrer Support: Acting as the first point of contact for patients, carers, clinicians and external agencies, managing enquiries, signposting, referrals, and escalating clinical concerns appropriately.
- Waiting List & Caseload Management: Monitoring referrals and waiting lists, investigating delays or breaches, undertaking caseload reviews, and ensuring timely patient follow-up and appointment allocation.
- Clinical Service Support: Coordinating clinics, home visits, equipment prescriptions, transport, interpreters, and communications with patients.
- Resource Management: Ordering clinical and office supplies, managing equipment processes, maintaining service documentation, and ensuring administrative systems and guidance remain up to date.
Detailed job description and main responsibilities
Please see job description for person specification and further detailed information in relation to the post.
Person specification
Other
Essential
- Must hold full and valid driving licence and have access to a vehicle
- Willingness to cover in other geographical locations
- Flexible attitude and approach to work to meet the needs of the service
- Must hold full and valid driving licence and have access to a vehicle (if applicable)
- Able to communicate effectively in written and verbal English Language
Experience
Essential
- Proven experience of working in a senior secretarial/reception position in a busy office
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
- Professional contact with the General Public
- Customer Care experience
- Proven ability to organise and service meetings
Communication
Essential
- Excellent verbal and written communication skills
- Good interpersonal skills
- Able to work as a team member
Qualifications and Training
Essential
- GCSEs in English and Maths at grade C, or equivalent. Higher level of education (e.g. NVQ level 3 or ‘A’ levels at minimum grade C, or equivalent experience)
- Good general standard of education
- NVQ 3 Business Administration or equivalent experience
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Articulate, calm, polite and well motivated
- Ability to work on own initiative
- Tact and diplomacy
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Supervisory and management skills
- Ability to work to work on own initiative and manage own workload
- Accurate and Methodical and Ability to work without direct supervision
- Excellent organisational and problem solving skills Able to work flexibly and adaptably to meet patient and service needs
- Be resilient to the stresses of the role
- Be able to initiate change according to the service needs
Desirable
- Detailed knowledge of the clinical pathway for lymphoedema patients including relevant medical terminology
Personal Attributes and Behaviour
Essential
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Demonstrates understanding of safeguarding issues
- Appreciates the significance of safeguarding and interprets this accurately for all individual children and young people/vulnerable adults whatever their life circumstances.
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Applying for this NHS job
This advert is for Lymphoedema Coordinator with Norfolk Community Health and Care NHS Trust in Norwich, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pa. The contract type is Fixed term: 12 months (Maternity Cover). The application deadline is 02 Aug 2026.
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