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Job overview
This is an exciting opportunity for an experienced administrator to join our newly formed administration team and the well-established HARI service supporting people with complex medical and therapy needs.
The successful candidate will provide a comprehensive and high-quality administrative support service to both teams in the Southwest Division of CLCH NHS Trust & the patients its serves.
Our administrators provide vital support to enable high quality, efficient, responsive and supportive services to patients and other service users - from referral, through treatment, on to discharge.
The post holder will work as part of the locality administration team and will also support the HARI service as required, to provide a high-quality reception service and experience for all staff and service users in the front of house space at the Merton site.
Service operating hours are currently between 08:00 – 18:00, Monday to Friday. Shifts of 7.5 hours will be scheduled within these times based on service needs.
PLEASE NOTE - the role is office based working only.
Main duties of the job
The successful candidate will be responsible for a wide range of administrative duties, including reception cover when required. These responsibilities are central to ensuring an organised, efficient approach to workload planning and supporting the needs of our patients and service users.
Key duties include: • Reviewing patient records • Booking clinics and appointments • Supporting on-site activities • Assisting with caseload audits • Maintaining and updating waiting lists • Communicating appointment details and relevant information to patients, carers, and healthcare professionals
The role will also involve undertaking general administrative tasks as required or directed by the line manager. The post holder will be expected to use their initiative to manage day-to-day responsibilities, while ensuring that any urgent matters are promptly escalated to the appropriate clinical teams.
We are committed to putting patients and service users first. We are looking for motivated and reliable individuals who share our values and are passionate about contributing to high-quality care and delivering an excellent administrative service.
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Skills
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g., filing, stationery, and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Excellent verbal, listening and written communication skills
- Demonstrates excellent customer service skills
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults AF/T/C
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client- facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing, and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Qualifications
Essential
- GCSE English and Maths grade 9-4 (previously A-C) or equivalent.
- NVQ Admin Level 3 in Administration or equivalent
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Applying for this NHS job
This advert is for Locality Administrator with Central London Community Healthcare NHS Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The contract type is Permanent. The application deadline is 26 Jul 2026.
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