Learner Support Administrator

Job overview

The Learner Support/SPS team provides information, advice, guidance to every learner on a training programme in the trust.  These learners include medical students, student nurses, midwives and AHPs, Practice Based Pathway nurses and apprentices.  We also support Resident Doctors.

As well as practical support and guidance we offer a listening ear to all these groups and a safe space in which they can talk to us in confidence about all issues impacting their life, both academically and personally.

As well as prebooked appointments, we operate an open-door policy every weekday from 8:00am to 4:00pm.

In addition to support the team also monitors, logs and follows up absences for all learners in line with safeguarding and professionalism and in order to and to offer support at the earliest opportunity to help keep learners in training.

Main duties of the job

We are seeking an organised and proactive individual to provide essential support to our Medical Students, Resident Doctors and wider learner community. In this role, you will manage the diaries of Dr Laura Talbot, SPS Associate Dean, and Dr Karen Kidner, Associate Director for Postgraduate Medicine, ensuring their weekly meetings with medical students and resident doctors are efficiently coordinated. You will also file meeting notes, record actions, and arrange all necessary follow‑up appointments.

You will manage your own diary to meet with students who request support, and you will arrange professional meetings between students and Year Deans whenever these discussions are required. As part of supporting Manchester Medical Students, you will complete referrals to Occupational Health, Counselling, DASS and Fitness to Practise services, and you will upload all relevant documentation to the 1Med system each week. You will attend Fitness to Practise meetings and provide students with support and reassurance before, during and after their meeting. In addition, you will participate in monthly case conferences and quarterly committee meetings with the Central SPS team in Manchester, as well as attend monthly Year Dean meetings to share key issues raised by Preston‑based medical students.

You will also attend Learner Voice sessions organised by Governance, providing immediate support where necessary.

Detailed job description and main responsibilities

Diary management for Dr Laura Talbot, SPS Associate Dean, who meets with Medical Students on a weekly basis.

Diary management for Dr Karen Kidner, Associate Director for Post Grad Medicine, who meets with resident doctors on a weekly basis.

File notes, actions and booking follow up appointments for all the above.

Own diary management for students requesting meetings with the Team.

Arrange meetings between students and Year Deans for professional discussions when required

• Manchester Medical Students

Complete referrals to Occupational Health, Counselling, DASS and Fitness to Practice when required

Upload all documentation to Manchester’s 1Med student accounts on a weekly basis

Attend and support Fitness to Practice meetings offering support and advice before, during and after their meeting.

Attend monthly case conferences with Central SPS in Manchester

Attend quarterly Committee Meetings with Central SPS Manchester to feedback any issues raised by the medical students.

Attend monthly Year Dean meetings ad feedback any SPS issues raised by Preston Medical Students

• All students

Run weekly wellbeing sessions offering advice and guidance where learners have a safe space to chat with others.

Offer prebooked appointments to fit in with the learners shifts and breaks

Operate an open-door policy each weekday from 8am to 4pm

We also attend the Learner Voice sessions organised by Governance in order to provide on-the-spot support if necessary.