Lead Digital Trainer

Job overview

We are looking for an experienced Lead Digital Trainer to play a key role in supporting our clinical and corporate staff through ongoing digital change. This role is about making digital systems usable in the real world — helping staff feel confident, supported and safe when using digital tools in their everyday work.

You will lead the design and delivery of digital training across the Trust, making sure learning is practical, inclusive and closely aligned to clinical workflows. You’ll work closely with clinical teams, digital projects and the Digital Champion Network to ensure training genuinely supports staff and improves patient care.

This is a hands‑on leadership role, combining training delivery, planning, quality assurance and line management, with a strong focus on staff experience during change.

What we’re looking for

You will have strong experience in designing and delivering engaging digital or IT training, ideally in a healthcare or complex operational environment. You’ll be confident translating technical or clinical change into clear, accessible learning and comfortable supporting staff with very different levels of digital confidence.

Experience of NHS systems, clinical environments, e‑learning design or Microsoft 365 is desirable but not essential if you can demonstrate transferable skills.

Main duties of the job

Training Design and Delivery Lead the end‑to‑end design and delivery of digital training for Trust‑wide systems and transformation initiatives. Convert complex system and workflow changes into clear, practical training aligned to real clinical and operational practice. Deliver training using blended methods including face‑to‑face sessions, virtual, webinars and e‑learning. Ensure all materials meet Trust standards, accessibility requirements and branding guidelines.

Digital Transformation Support Support digital adoption, safe system use and benefits realisation by ensuring training focuses on day‑to‑day system use rather than functionality alone. Work closely with project teams, clinical services and operational leads to align training with service needs and project timelines.

Planning, Delivery and Support Develop and maintain training plans linked to project milestones and service delivery schedules. Manage competing training demands across multiple programmes, identifying risks early and working proactively to resolve them. Provide go‑live support, including floor‑walking and drop‑ins, to help staff embed learning, build confidence and transition into business‑as‑usual support.

Quality and Leadership Evaluate training effectiveness, continuously update content and share best practice. Line manage a small team of Digital Trainers, allocating work and supporting ongoing development.

The role requires travel across Trust sites; therefore a full UK driving licence is desirable.

Detailed job description and main responsibilities

See attachment for detailed JD and PS.

KEY RESULT AREAS:

• Must be able to conduct presentations and instructional learning with an interactive and engaging approach, relating to business processes and benefits when imparting training content. Have tact, diplomacy and an ability to influence and work with different personality types and learning styles; a good level of communication and interpersonal skills is required.
• Must have customer service awareness and a commitment to deliver a quality product, which meets customer needs; including those who may have additional learning needs or require workplace adjustments.
• Evaluate learning content to ensure it meets these needs and implement improvements to enhance the quality of the service.
• Use reflective practice and undertake peer reviews to share best practice and improve skills.
• Able to manage own workload, prioritise, plan and organise a broad range of complex activities, including formulating work schedules/training plans in line with project timeframes.