Search for more NHS jobs in London
Job overview
An exciting opportunity has arisen to join the team supporting End User Technology at Great Ormond Street Hospital (GOSH).
The ICT Directorate is responsible for all IT infrastructure and related services at GOSH including IT hardware & software and many clinical and non-clinical IT systems and applications, for example the Imaging suite and Microsoft 365 which encompasses email, Office, SharePoint and Teams.
The ICT End User Technology Team is integral to the smooth running of IT services.
The successful candidates will have a general IT knowledge covering the areas below:
- General customer service, including strong rapport building and communication skills
- Asking probing questions to aid troubleshooting with users that have varying degrees of IT competency
- Use of ITSM tools
- Creating, updating and generally maintaining documentation and the knowledge base
- ITIL knowledge – Overview / Foundation
- Using remote tools to assist with first time / line fixes
If you're eager to grow within a supportive IT environment and develop both technically and professionally, we’d love to hear from you.
Main duties of the job
Some of the role’s main duties, responsibilities and expectations include, but are not limited to:
- Provide first- and second-line support for Trust-approved devices and software
- Take end-to-end ownership of assigned incidents and service requests, ensuring timely resolution within SLAs
- Prepare, configure, and deploy endpoint devices (including imaging, application installation, and peripheral setup)
- Identify and report potential security risks or policy breaches
- Record and maintain accurate information within the Trust IT service management (ITSM) tool including troubleshooting steps, resolutions, and user communications
- Support implementation of endpoint security controls (patching, device compliance, endpoint protection)
- Communicate technical information clearly to non-technical users in clinical environments
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification
Skills/Abilities
Essential
- Ability to follow procedures, prioritise workload, and escalate appropriately
- Good written and verbal communication; able to explain technical issues to non-technical users
- Organised, methodical, accurate record-keeping
- Ability to work effectively as part of a team and contribute to service improvement
- Ability to work flexibly across Trust locations and occasionally outside core hours in line with service need
Desirable
- Ability to troubleshoot common endpoint hardware/software issues and peripherals
Culture and Values
Essential
- Our Always Values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential
- Experience providing IT support to end users in a service environment
- Experience supporting Windows devices and common business applications
- Experience of customer service / dealing with service users
- Working knowledge of Microsoft Windows and Microsoft 365/Office applications
Desirable
- Experience using an IT Service Management Tool and logging/managing tickets
- Experience working in healthcare/NHS or a large complex organisation
- Awareness of information governance, data protection, and information security in a workplace setting
- Basic understanding of networking concepts (e.g. Wi-Fi, LAN, VPN) and how to collect diagnostic information
- Awareness of endpoint deployment/management concepts (e.g. imaging, software deployment, MDM)
Academic/Professional qualification/Training
Essential
- Educated to GCSE level (or equivalent) including English and Maths grades A-C
Desirable
- Relevant ICT qualification (e.g. CompTIA A+, Microsoft Fundamentals) OR equivalent practical experience in an IT support role
- ITIL Foundation
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Junior End User Technology (EUT) Engineer with Great Ormond Street Hospital for Children NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £14.19 - £15.14 £14.19 - £15.14 per hour. The contract type is 8 months (bank assignment lasting until 31 March 2027). The application deadline is 04 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.