IUC Team Leader

Job overview

Are you a motivated and dynamic individual looking to join the management team within Dorset HealthCare NHS 111 service as an Integrated Urgent Care (IUC) Team Leader? Whilst guided by standard operating procedures, protocols and systems of work, you will make your own judgments, contributing to service development and self-development and be responsible for the line management of staff.

You will manage a team of Health Advisors within 111, based at St. Leonards in Dorset and provide real time performance management, visible and accessible leadership and coaching to staff in the team. You will be experienced in the use of Pathways and SystmOne and local decision-making protocols.

You will ensure efficient, high quality, safe service delivery with adherence to National Quality Requirements and organisation key performance indicators. By following a programme of learning and development, this will enable you to complete required service competences.

This is a part time position, please see rota in attached documents. For more information about the role or rota pattern, please contact Julia Fionda, Tel:-0300 369 0004, julia.fionda@nhs.net

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

Develop and sustain productive working relationships with colleagues in order to support real time management of health advisors, senior health advisors, senior clinical advisors and dental nurses on shift, ensuring safe effective working. Maintain a close working relationship with Clinical, Audit and Training colleagues to ensure a joined- up approach to delivering operational objectives

Support and challenge workers on specific aspects of their practice by assisting call taking staff with Clinical Decision Support Systems queries when requested or through proactively identifying staff on shift who may need support. Ensure any performance concerns are addressed in real time and referred to the service manager as appropriate

Use information to take effective decisions i.e. interpret and apply performance data to gain a reliable picture of individual and organisational performance. This includes reviewing daily/weekly/monthly performance statistics against contract standards and take corrective action with the team to improve performance. Work closely with HR and the Resource Team to ensure optimisation of staffing and rotas, addressing areas of concern to ensure KPIs on all services are met.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.