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Job overview
IT Service Desk Technician - Band 3 Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.
Main duties of the job
This is an customer care focused role and a great opportunity to start your career.
Within this role you be:
- Customer focused service
- Problem solving and fault diagnosis
- Supporting users on the front line providing first time fixes
Detailed job description and main responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details.
Person specification
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative.
Skills
Essential
- Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Good interpersonal and communication skills (written, verbal, electronic).
- Must have good attention to detail.
- Have a customer oriented approach.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Good organisational skills
- Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
Desirable
- Ability to communicate complex information to all levels of staff.
- Proven track record of working as part of a team.
Knowledge
Essential
- Good knowledge of the MS Office Suite of products.
- Broad understanding of IT Technologies
Desirable
- Knowledge of current NHS Information Technology issues, standards and procedures.
Experience
Essential
- Experience of working within an office environment.
- Proven experience of working in a customer focused environment.
- Good knowledge of the MS Office Suite of products
Desirable
- Experience in delivering IT facilities
- Experience of working within service desk environment
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience of working within the NHS
- Ability to provide an effective desktop support service.
- Good knowledge of Windows Desktop platforms such as Windows 7 and 10
Qualifications
Essential
- A Level / Diploma Level 3
- Demonstrate commitment to ongoing personal development
- Good standard of basic education
Desirable
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
- or 1st Line Support Experience
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Applying for this NHS job
This advert is for IT Service Desk Technician with Bolton NHS Foundation Trust in Bolton, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Secondment: 13 months. The application deadline is 20 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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