Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Adult Social Care - Older People and Physical Disability (OPPD)
OPPD East Social Care Pathway requires a Business Support Officer - Band 4 (Agenda for Change)
Part time post 18.75 hours per week, Monday & Tuesday 8.30am – 5.00pm and Wednesday 13:15-17:00
Location: Lichfield, Tamworth, East Staffs or Moorlands - blended working - working from home and in the office.
Main duties of the job
We are looking for a highly experienced and hard-working Administrator with leadership qualities to join the OPPD East Adult Social Care Pathway supporting our social care staff and managers to meet performance, service standards and a range of other key performance indicators. You will provide direct line management and supervision to a team of Customer Service Assistants and provide rostered shift coordination duties managing workflow in supporting the Customer Service Centre service delivery.
You will need to have experience of working with clinical systems and possess excellent communication skills, demonstrate initiative, creativity and flexibility to help prioritize and support the Social Work Practitioners and will be adept at reading/manipulating and analysing comprehensive performance related data. A strong sense of teamwork and commitment to maintaining high standards is essential to this position.
Detailed job description and main responsibilities
All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own workload.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Detailed job description and main responsibilities
For further information of this role please see attached the job description and person specification.
Social Work Learning Academy (SWLA)
On appointment, the post holder will be auto-enrolled in the SWLA and aligned to the appropriate British Association of Social Work Professional Capabilities Framework. The relevant SWLA ‘stage’ (i.e. stage 1 (ASYE), 2 (Social Worker) or 3 (Advanced Social Worker) will also be agreed taking all prior Continuous Professional Development (CPD) and relevant experience into consideration. The post holder will be required to take responsibility for their own Continuous Professional Development.
Person specification
EXPERIENCE
Essential
- Significant experience in administration duties.
- Previous experience of setting up office/ administrative systems
- Experience of analytical processes
- Ability to plan, schedule and organise day to day work
- Handling sensitive data
Desirable
- Experience in the NHS
- Knowledge/ Experience of Trust Patient Clinical System
- Knowledge/ Experience of Local Authority client database
QUALIFICATIONS & TRAINING
Essential
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
- To undertake training, where necessary to ensure own personal development and to develop new skills necessary to successfully carry out duties of this post.
Desirable
- BTEC Diploma in Business Administration (Level 1)
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Stafford
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for *Internal MPFT only* - Business Support Officer with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pa pro rata. The contract type is Permanent. The application deadline is 03 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.