Job overview
London North West University Healthcare NHS Trust is looking for a creative and proactive communications professional to join our organisation at a time of change and opportunity.
As a key member of our small but highly performing communications team, the post-holder will play an active role in planning and delivering our internal communications activity.
This is a pivotal role in the team, and you will be expected to be highly organised and be able to develop and maintain good working relationships with staff, external partners and stakeholders.
You will also play a role in supporting the Trust’s media relations service and our digital communications, including creating engaging website and intranet content. You will also be responsible for working closely with the patient experience team to provide support in producing high quality patient information that meets necessary standards.
No two days will be the same. If you are an all-round communications professional who is organised and comfortable working in fast-paced environment, then we want to hear from you.
Main duties of the job
- Lead on the content planning, development and delivery of the Trust's internal communications channels
- Coordinate timely, accurate delivery of essential safety and operational messaging through internal channels, such as changes to core policies or guidance, or safety alerts
- Provide a targeted communications approach for key internal audience segments, with a particular focus on resident doctors and other groups that may have highly specific communications needs
- Develop strong working relationships with staff members across the organisation, becoming a trusted source of support and advice, and encouraging colleagues to come forward with stories and news
- Work closely with colleagues to provide a coordinated and holistic communications service, including supporting media and stakeholder engagement
- Contribute in editorial planning and general professional communications activities for the service, including managing events planning for key corporate events as required
- Working closely with the patient experience team to provide expert communications advice in relation to patient information as required, particularly in respect of the Accessible Information Standard and video information
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Knowledge & Experience
Essential
- Relevant experience in a communications or public relations role, whether in-house or agency, or experience of working in the media
- Experience of events management
- A sense of news and an understanding of how to develop a compelling narrative
- Knowledge of how to produce content for a wide range of audiences and channels, including digital channels
- Experience of project management, including independently delivering project objectives through to completion to tight deadlines
Desirable
- Experience of using content management systems
- Experience of using social media channels in an organisational context
- Ability to create video or audio content
Education/ Qualifications
Essential
- Evidence of Continuous Professional Development
Desirable
- Professional qualification in relevant field (eg journalism)
Skills, abilities and attributes
Essential
- Excellent copywriting and copy-editing skills, including the ability to turn complex material or jargon into plain English
- Strong interpersonal skills, with the ability to rapidly build rapport and trust with a wide range of stakeholders, and to demonstrate enthusiasm and warmth
- Able to brief people clearly and succinctly
- Capable of working both independently, taking forward own ideas proactively, and as a member of the team working cohesively on joint campaigns
- Capable of multitasking, including under pressure, while retaining attention to detail
- Diplomatic and and sensitive, with an ability to handle confidential or audience-specific material appropriately
Desirable
- Good negotiating skills
- Creative and design skills
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Applying for this NHS job
This advert is for Internal Communications Officer with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £45,953 - £54,254 Per Annum Including High Cost Area Supplement. The contract type is Permanent. The application deadline is 10 Aug 2026.
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