Integration Analyst

Job overview

Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.

The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.

Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.

Main duties of the job

• Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces

• Development, maintenance and support of Epic Bridges Interfaces

• Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans

• Assisting Epic/Application teams with the resolution of errors

• Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA

• Monitoring the TIE error alerts and resolving, escalating issues

• Making sure that the Interface design documents are up to date with any changes, fixes performed

• Managing the impact on the interfaces when Epic upgrades are conducted

• Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained

• Ensure compliance to agreed change processes and change control mechanisms

• To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers

• To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
• The post-holder would be required to participate in the on-call rota for 24/7 support

Detailed job description and main responsibilities

The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post.

Job Summary

Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.

The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.

Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.

Key Relationships

Internal (both Trusts)

• ITCS Technology Team

• Network Teams

• Server Teams

• Clinical Teams

External

• Epic TS

• System Suppliers

• NHS England

• SEL ICS

• OneLondon

Duties and Responsibilities

Main Duties

• Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces

• Development, maintenance and support of Epic Bridges Interfaces

• Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans

• Assisting Epic/Application teams with the resolution of errors

• Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA

• Monitoring the TIE error alerts and resolving, escalating issues

• Making sure that the Interface design documents are up to date with any changes, fixes performed

• Managing the impact on the interfaces when Epic upgrades are conducted

• Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained

• Ensure compliance to agreed change processes and change control mechanisms

• To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers

• To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager

• The post-holder would be required to participate in the on-call rota for 24/7 support

Communication and working relationships

• Working closely with Epic work stream leads, controlling the interface delivery life cycle

• Working closely with the system suppliers, making sure any interface issues are addressed in timely manner

• Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team through appropriate channels

• Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected

• To establish good working relationships at all levels with Trust staff and other departments within ICTS

• Ability to communicate to Clinical users the complex technical issues in a way non-technical colleagues would understand

• Develop and maintain effective networks and relationships with internal and external contacts

• Report Interface work progress on a weekly basis

Analysis and judgement

• Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;

• Investigate end users’ preferences and populate databases as part of the configuration process;

Planning

• Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;

• Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points;

• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;

• Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with, review and prioritise the scope of the integration in accordance with team’s plans;

• Plan the design and delivery of complex interfaces

Information Management

• Ensure that all generated documentation is fit for purpose, accepted and retained in line with the Team documentation best practices

• Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;

• Contribute to knowledge base articles

Management

• Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area;

• Delivers specialist demonstrations to staff.

• Responsible for the writing of test scripts and delivery of the test functions within the Integration team

Management of own personal development

• Ensure that knowledge is retained for all aspects of the Epic Bridges platform and maintaining up to date qualifications and experience on the Epic Bridges platform.

Level of supervision

• Work in a complex and unstructured multi-disciplinary environment

• Be able to act with minimum guidelines and set standards for others

• Direct reporting on progress to managers and leaders within the IT Clinical services team.

Physical Skills

• Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time

• Ability to lift and carry IT equipment on occasional basis