Integrated Single Point of Access Administrator

Job summary

We are seeking enthusiastic and motivated administrators within our busy Integrated Single Point of Access (ISPA).

The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. The team provides administrative support to the community nursing teams, community therapy, and the Frailty Support Service. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. You work well in a team and individually with the ability to prioritise your work to meet deadlines and you will have a customer focused approach.

Whether full or part time, we offer working hours between 8:00am and 6:00pm 7 days a week, enhancements are paid for weekend and bank holidays.

Flexible working options can be considered for the right candidates. Once fully trained, remote or 'hybrid' working is possible.

The office is situated within easy walking distance of the main bus station, the train station, and Eastleigh town centre. There is free on-site parking.

Main duties of the job

The Integrated Single Point of Access (ISPA) receives referrals and enquiries via the telephone or email from patients, families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with clinical community teams to ensure timely, seamless, consistent, and safe care to patients.

The Administrator role includes answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff via the electronic patient record or verbally in a timely way.

The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to multidisciplinary staff within the Integrated Community Teams (ICTs), Frailty Support Team, and elsewhere within the division.

The ISPA is a seven day service operating between 08:00hrs and 18:00hrs, including Bank Holidays.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 20 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,750 to £27,476 a year Based on full time hours
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-SSW-11952
• Job locations: Newtown House, 2a and 2b Newtown Road, Eastleigh, Hampshire, SO50 9DB, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.