Job overview
We are looking for a Waiting List Coordinator to join our team in Paediatric Cardiology at the Bristol Children’s Hospital.
The position is part-time (30 hours per week).
The successful candidate will be expected to arrange and book daycase and procedure dates with families and communicating with clinical member of the team on a daily basis.
Also help with day to day queries from families and other medical professionals.
Main duties of the job
To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
To record, maintain and update admission information on the Trust’s Patient Administration System (PAS)
To register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Inpatient Booking Procedures
Arrange pre-operative assessment appointments in a timely manner, checking pre-operative assessment proformas to ensure patients are fit for admission
To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)
Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
Desirable
- Working knowledge of admission policies and procedures
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with public, both on the phone and in person
Desirable
- Previous NHS Experience
- Experience of using a Patient Administration System
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (
- Business and Administration Level 3 NVQ or equivalent experience
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Applying for this NHS job
This advert is for Inpatient Booking Coordinator with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent. The application deadline is 25 Jun 2026.
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