Information Officer

Job summary

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

The Information Services team play an important role in making transplants happen, the team are responsible for managing and maintaining the transplant waiting lists for every organ throughout the UK. In addition to this, Information Services ensure that every single piece of information about an organ donation is recorded. Information Services also plays a key role in the running of UK Living Kidney Sharing Scheme (UKLKSS) which is now one of the most successful schemes in Europe.

We ensure that patient safety is at the forefront by providing administrative and logistical support to the transplant community whilst fulfilling our statuary obligations. A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that patients are registered correctly, and that the required information has been received.

Main duties of the job

Information is at the heart of our business. Having the right information in the right hands, at the right time enables transplants to happen and saves and improves lives. Providing the wrong information or not having the information available when it is needed, can have catastrophic consequences. You will be responsible for:

• Developing and maintaining excellent working relationships with transplant centre staff using telephone and email.
• Supporting transplant centre staff to return information in a timely manner.
• Using reports to identify transplant centres that are not meeting their targets for information returns and collaborating with those centres to come up with practicable solutions to improve performance.
• Ensuring that high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry.
• The post is responsible for ensuring that recipients are safely registered for transplant on the UK Transplant Registry.
• Suggesting changes to procedures and practice to remove waste and improve the quality and timeliness of the information returned.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Details

• Date posted: 16 June 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 008964
• Job locations: NHSBT - Filton, 500 North Bristol Park, Bristol, BS34 7QH, United Kingdom

Job responsibilities

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking Apply if you are viewing this advert on another site.

What we offer:

Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.

Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.

Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions

Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

Next Steps

The normal working hours for this role are Monday Friday, typically 09:00am 17:00pm. No weekend working required for this position. This role is based at Bristol Blood Centre (Filton), We have one permanent position available, and one on a fixed term / secondment basis for 12 months. NHSBT staff wishing to apply for this role on a secondment basis should seek approval from their existing line manager before applying.

This vacancy will close at 23:59 on Tuesday 30th June 2026. However, this vacancy may close sooner than the advertised deadline if we receive a high volume of applications.

Interviews are anticipated to be held on Thursday 9th July 2026 subject to confirmation.