Job overview
Oversee the day-to-day system administration of the Image Exchange Portal (IEP), ensuring its smooth and efficient operation for all users.
This includes providing comprehensive application guidance and user support, as well as troubleshooting and resolving any issues or problems that arise.
The role also involves managing the secure import and export of imaging data via external media, maintaining data integrity and compliance with relevant standards.
In addition, offer support to the PACS team when required, collaborating to ensure seamless imaging workflows and effective system performance across services.
Main duties of the job
- Communicate effectively with internal staff and external suppliers to ensure a seamless and efficient service
- Provide information, guidance, and training to users to promote appropriate and optimal use of the IEP system
- Clearly communicate complex information through multiple channels, including written documents, computer-based systems, telephone, face-to-face interactions, and reports
- Monitor and coordinate the IEP worklist and email inbox, ensuring all requests are managed, prioritised, and processed in a timely and professional manner
- Assist with the uploading and downloading of patient imaging between IEP and PACS, ensuring accuracy and compliance with protocols
- Act as a local expert in word processing, databases, operating systems, radiology systems, and bespoke computer information systems
- Provide first-line support for the IEP application within the Trust, troubleshooting issues and resolving user queries
- Train system users to maximise both system functionality and user capability
- Support the production of written and verbal reports on system performance and any technical issues
- Deliver ad hoc training for new employees unfamiliar with IEP systems
Detailed job description and main responsibilities
To view the main responsibilities, please see the attached Job Description and Person Specification.
Person specification
Qualifications
Essential
- Level 3 (or higher) NVQ qualification in a technical subject or equivalent experience
Desirable
- IT qualification or PACS course
Knowledge and experience
Essential
- Competency in use of Microsoft operating systems and applications
- Knowledge of PACS and RIS systems
Desirable
- Extensive Practical Theoretical knowledge of Digital Imaging and Communications in Medicine (DICOM)
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Harrow
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for IEP Administrator with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 Inclusive of HCAS pro rata per annum. The contract type is Permanent. The application deadline is 03 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.