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Job overview
We are looking for an experienced Service Desk Analysts to join an ITIL based Service Delivery team helping to resolve complex technical issues for all of the Trusts Employees. The post holder would be joining a well established support team which supports the Trust 24/7 X 365. You will be the first point of contact for all technical issues or requests
Main duties of the job
The role will work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and in person. The team upholds a strong team ethic and values and is often seen as the face of ICT.
The role is to provide technical support within agreed service levels, technical standards and policies. The post-holder will have experience providing a service management tool for handling support calls and other ITIL processes.
The successful candidate will be knowledgeable in a range of IT systems and demonstrate excellent problem solving skills.
In return, we will develop your skills, knowledge and experience with formal and on-the-job training. This is a fantastic opportunity to take a role in the Trust’s Informatics team and to be a valued member of one of the country’s highest profile Trusts. If you have a background in IT/Informatics, are interested with working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge then we would love to hear from you.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person specification
Other
Essential
- • Willingness to learn new systems and technologies
- • Ability to participate in the departmental out-of-hours shift rota, which includes unsociable hours such as evenings, nights, and weekends.
- • Willing to take on responsibilities and challenges
Desirable
- • Evidence of continuous development
Skills
Essential
- • Ability to quickly analyse problems and establish a technical fix.
- • Ability to troubleshoot basic network issues, software, mobile device, and printing faults
- • Ability to work well in a fast-paced, high-stress team environment
- • Excellent interpersonal skills and the ability to interact with a range of people including executives, management, and individual contributors (clinical and non-clinical)
- • Able to convey information by email, telephone and face-to-face to staff of all levels.
- • Able to record complex technical details accurately and able to document technical procedures.
- • Excellent analytical diagnostics and PC troubleshooting skills
- • Ability to prioritise and work under pressure to meet deadlines
Knowledge
Essential
- • Knowledge of Microsoft operating systems and office software
- • Knowledge of Active Directory and Microsoft Applications such as Office 365 and SharePoint
Desirable
- • Knowledge of the ITIL v4 guiding principles and processes.
Experience
Essential
- • At least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users
- • At least 1-year recent experience working in a complex, large and high-pressured IT support environment (more than 1000 users) • At least 1 year experience in using a Service Management Tool to log incidents and requests with the appropriate information. • Experienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
- • Experienced in troubleshooting basic network issues, Active Directory, software, mobile devices, and printing faults.
Desirable
- • Previous experience working in an NHS environment.
- • Experience in configuration, installation, and support of end user infrastructure
- • Experience in technologies currently used by the Trust; DHCP and Wi-Fi connected devices
Qualifications
Essential
- • Educated to a degree level or the equivalent combination of education, training, or work experience.
Desirable
- • ITIL foundation certificate (or 1-year equivalent experience)
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Applying for this NHS job
This advert is for ICT Technical Service Desk Specialist with Barts Health NHS Trust in London, London, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £47,951 - £56,863 per annum inc. The contract type is Permanent. The application deadline is 06 Aug 2026.
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