Job overview
ICT Service Desk Analyst
The ICT department at Birmingham Women’s and Children’s NHS Foundation Trust is seeking a proactive, experienced IT professional to join the ICT Service Desk as a Service Desk Analyst. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within ICT Service Delivery teams.
Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications along with exposure to server side such as Active Directory.
This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women’s and Children’s NHS Foundation Trusts ICT department manages and provides support for approximately 5300 client devices and over 7000 users across 2 hospitals in Birmingham.
Please ensure that you read the Person Specification within the Job Description attached as your application will be shortlisted against this.
Main duties of the job
The post holder is responsible for the management, investigation and resolution of a range of ICT related issues within Birmingham Women's and Children's NHS Foundation Trust.
The post holder will primarily provide 1st line technical support over the phone involving all aspects of hardware infrastructure, software applications and related technologies that underpin the delivery of patient care.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
QUALIFICATIONS
Essential
- Educated to diploma or higher in a relevant subject
- Possess or are actively working towards recognised IT qualifications (e.g. A+, MSCE, ITIL etc…).
KNOWLEDGE & NATURE OF EXPERIE
Essential
- Two years previous experience in the delivery of customer service.
- Experience in working in team environments.
- Previous IT support experience.
- Two years previous experience dealing with enquiries and investigating solutions in a modern IT environment
- Understanding of the NHS.
- Expert level of general desktop IT knowledge.
- Proficient level of client / server IT knowledge.
- Understanding of specialist IT systems.
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Professional communication skills.
- Ability to work under pressure and concentrate for long periods of time.
- Ability to communicate complex technical issues effectively to non-technical staff.
- Ability to maintain a professional approach under all circumstances particularly with people who are stressed or fustrated
- Ability and desire to learn.
- Ability to learn, work to and create standard protocols and procedures.
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Applying for this NHS job
This advert is for ICT Service Desk Analyst with Birmingham Women's and Children's NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 01 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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