Job overview
Working Full Time: 37.5 hours per week
We are looking for an enthusiastic, self-motivated and flexible individual to join our ICT Service Desk team. This post will be to answer incoming telephone calls, accurately record all information provided by each caller within an I.T. service management system and provide basic technical support to end users. The post holder will work closely with the customer and all ICT Teams to ensure a satisfactory solution is provided.
Main duties of the job
The successful candidate will be based within the Service desk where they will be required to manage a high volume of incoming telephone enquiries ranging from basic I.T. to more specialised clinical systems support that require immediate resolution; this can be quite an exciting and challenging environment to work in.
Remaining calm and professional during times of extreme pressure, swiftly identifying the real needs of a customer and resolving or escalating calls promptly when required are essential traits the successful candidate will exhibit.
Additionally, all candidates must have strong customer focused approach, good communication and interpersonal skills and have had previous experience dealing with customers over the telephone and in person.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential
- GCSE in Information Technology, ECDL or experience in customer service/ICT
Desirable
- Qualified to NVQ level 3 and have experience in a Analyst/ Developer role or equivalent data.
Knowledge and Experience
Essential
- Microsoft Office (Office 365) skills including internet/intranet/SharePoint and Teams
- Experience of supporting IT systems and customers
- A basic working understanding of working within a fast-paced hospital environment
- Basic understanding of systems backup and operations processes
Desirable
- Experience working within IT support infrastructure environments.
- Working knowledge of principles governing confidentiality and security of personal data
- Experience of Training to non-IT literate staff within area of knowledge
- Basic working knowledge of at least one major IT infrastructure directory service systems, e.g. Active Directory
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Applying for this NHS job
This advert is for ICT Operations Junior Service Desk Analyst with Countess of Chester Hospital NHS Foundation Trust in Chester, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa. The contract type is Permanent. The application deadline is 29 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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