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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
59 listedRequirements the employer expects applicants to meet.
- Knowledge
Appreciation of organizational and system wide change
- Knowledge
To support commander HART deployment and command decisions, the role requires a high level of knowledge (specialist) in; Multi-agency roles and responsibilities, Working knowledge of the capabilities of the NHS, Command and Control, Hazardous Materials, MTA Response, Major Incident plan and its implementation and CBRNE Decontamination Capabilities (NARU National Command Specification)
- Knowledge
Awareness and understanding of: Hazardous Area Response Team (HART), Safe Working at Height, Confined Space, Unstable Terrain and Water Rescue Operations
- Knowledge
Knowledge and experience of Chemical, Biological, Radiological and Nuclear (CBRN) issues and contingency planning arrangements and tactics to provide advice to incident commanders
- Knowledge
Thorough knowledge of requirements of legislation, in particular the Civil Contingencies Act, Health and Social Care Act and Health and Safety at Work Act.
- Knowledge
Thorough knowledge of current best practice and emerging threats.
- Knowledge
Knowledge of incident learning through ambulance service and joint operational learning platforms
- Experience
Good working knowledge of project management methodologies
- Experience
Experience of identifying, interpreting, and documenting new requirements
- Experience
Experience of working within a patient safety environment (e.g. SI or PSIRF)
- Experience
Experience of managing a team
- Experience
Management experience including working to targets and with allocated budgets
- Experience
Experience in presenting to a large multi-disciplinary audience
- Experience
Experience of developing and managing contingency plans, risk assessments and emergency planning with a strong understanding of: Emergency preparedness and contingency planning, Training and exercises, Business Continuity and Risk assessment
- Experience
Liaison with local, regional and national leads both internally and externally
- Experience
Knowledge and experience of the current mobilisation and response models within the Trust and / or operational experience in the field of pre-hospital care
- Experience
Tactical and Strategic management /major incident experience
- Skills / competencies
Demonstrate political astuteness and the ability to maintain confidentiality and deal with situations in a sensitive manner
- Skills / competencies
Strong, evidenced negotiation and influencing skills
- Skills / competencies
Able to communicate across wide demographic boundaries in an appropriate manner
- Skills / competencies
Strong management, motivational and leadership skills
- Skills / competencies
Ability to influence and motivate at all levels, approachable and supportive, ability to work within a team
- Skills / competencies
Demonstrable compassionate and inclusive leadership
- Skills / competencies
Respects and applies patient confidentiality at all times
- Skills / competencies
Management experience, motivation and team leadership skills and familiarity with NWAS policies
- Skills / competencies
Highly developed interpersonal skills with the ability to effectively communicate and influence decision making with senior management both internally and with external partners.
- Skills / competencies
Proven presentation skills, experience of training design and delivery
- Skills / competencies
Ability to analyse, evaluate and summarise highly complex data and act independently
- Skills / competencies
Excellent verbal and written communication skills including report writing abilities
- Skills / competencies
Ability to present complex information to Strategic, Tactical and Operational level management teams to promote understanding and enhance decision making both internal to NWAS and to partner agencies
- Skills / competencies
Understanding of Risk, processes and controls both internally and external in the multi-agency field
- Skills / competencies
Professional credibility, ability to represent Trust interests in local, regional and national professional groups
- Skills / competencies
Analytical and problem solving skills with the ability to act on decisions
- Skills / competencies
Excellent planning and organisation skills
- Skills / competencies
Flexibility to respond to emerging needs in Trust as part of the Trusts on call team
- Skills / competencies
Experience in the application of HR processes
- Skills / competencies
Demonstrable experience of line management responsibilities
- Skills / competencies
Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
- Values and behaviours
Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Values and behaviours
Being at our best – professional and adaptable and takes pride in work
- Values and behaviours
Making a difference – act with compassion, kindness and integrity towards everyone
- Qualification and training
Educated to Masters level or working towards, or able to demonstrate significant equivalent experience.
- Qualification and training
Degree/Diploma in Emergency Planning or Health Emergency Planning
- Qualification and training
Post Graduate Management qualification or equivalent specialised experience (where such a qualification is not held the post holder will be expected to work towards this level of qualification).
- Qualification and training
A nationally recognised Training Qualification
- Qualification and training
A national recognised Debriefing Qualification via College of Policing
- Qualification and training
Qualified trainer to deliver JESIP Course to multi-agency partners
- Qualification and training
Recognised management or supervisory qualification or equivalent experience
- Qualification and training
Registered Health Care Professional or demonstrable management experience in the NHS or equivalent public/private sector organisation
- Qualification and training
Security clearance to SC Level via the Defence Business Services National Security Vetting
- Qualification and training
Recognised qualifications in auditing and assessment
- Qualification and training
Appropriate attendance at the Emergency Planning College relating to emergency planning and management, Safety at Sports Grounds and Safety Advisory Groups
- Qualification and training
Qualified and registered extended/advanced driving skill qualification (‘blue light response’)
- Qualification and training
National (NARU) Tactical Commander qualified. The post holder must adhere to and demonstrate compliance with the National Core Occupational Standards for the Tactical Commander role
- Qualification and training
CBRN Tactical Commander qualified.
- Qualification and training
National Interagency Liaison Officer qualified. (National Fire Service College)
- Qualification and training
Trained in Tactical Medical Operations (Ballistic environments/Ambulance Intervention Team Command)
- Qualification and training
Relevant external training to maintain continued professional development (e.g. MoD Technical Response Force)
- Qualification and training
Qualified UKHSA Radiation Protection Supervisors Course (RPS)
Desirable
Not listed in the available specification.
Job overview
Hours: 37.5 hours per week
Band: 8a (4.5% on call for NILO)
Location: Middlebrook (with the opportunity for home and agile working)
Job Type: Full time
Assessment centre/professional discussion – TBC
An exciting opportunity has arisen to join the Trust Resilience team as Resilience Manager for Integrated Contact Centres. Reporting to the Head of Contingency Planning, the post holder will work alongside other Resilience Managers and Officers across areas including ICC, business continuity, quality assurance and improvement, and Local Resilience Forum area cover.
Main duties of the job
The role supports the Trust in meeting its duties under the Civil Contingencies Act and NHS England EPRR Core Standards. Working with internal teams including Operations, Integrated Contact Centres, Risk, Estates and Digital, the post holder will help ensure robust plans, arrangements and assurance processes are in place to support patient and staff safety during complex and major incidents.
The post also involves inter-agency liaison and decision making on behalf of NWAS in relation to Integrated Emergency Management. This includes risk assessment, contingency planning, validating emergency arrangements, and supporting the design and delivery of multi-agency training and exercises. The post holder will provide specialist advice to statutory and third sector partners on NWAS response arrangements, multi-agency operations and planned or emerging events.
As a National Inter-agency Liaison Officer, the post holder will provide specialist tactical and operational advice to NWAS commanders and partner agencies. They will be expected to maintain the required competencies in line with National Occupational Standards and participate in the Trust NILO on-call rota.
Detailed job description and main responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Please note that applicants are not expected to meet every point on the person specification at the point of application. We recognise that some criteria can only be fully achieved through experience in similar roles. Applicants should be able to demonstrate their potential to develop these skills and work towards the required competencies in post. This will be explored further at assessment centre and professional discussion for candidates who progress to that stage.
This is an excellent opportunity to join a skilled, supportive and varied EPRR team, working across the regional footprint of North West Ambulance Service.
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Applying for this NHS job
This advert is for ICC Resilience Manager with North West Ambulance Service NHS Trust in Bolton, England. It is listed as a Band 8 Manager role. The advertised salary is £57,528 - £64,750 per annum. The contract type is Permanent. The application deadline is 10 Sep 2026.
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