Job overview
An exciting opportunity has arisen within the Transplant directorate for a pathway tracking coordinator to join the team. You will navigate patients through their care pathway, from point of referral to treatment in accordance with the national targets. Close attention to detail in updating patients, notes, records and tracking RTT pathways.
Main duties of the job
Responsible for validating, amending and improving data quality in relation to medicine pathways from initial referrals, through diagnostics to completion of patients’ episode. Liaising and co coordinating with all involved in the patient’s management.
Accessing and updating EPIC, ensuring that national and local targets are met and reported on at the divisional level and relevant PTLs.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 28th June 2026.
Interviews are due to be held on 10th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to use own initiative and work autonomously
- Ability to initiate change
- Ability to think laterally and have an innovative approach to problem solving
- Ability to show attention to detail and accuracy
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Sound knowledge and competency in using EPIC
Desirable
- Financial awareness
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Working knowledge of 18 week Referral to treatment (RTT) pathway; cancer pathway and other patient pathways
- Demonstrates an awareness of the importance of diplomacy and confidentiality
- Knowledge of NHS initiatives
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Collecting data and preparing activity and financial reports
- Knowledge of CHEQS reporting
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Secretarial and /or administrative experience in an outpatient or patient focused role
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in NHS
- Assisting with audit and research
- Experience managing workqueues
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Desirable
- Administration qualification, equivalent or experience
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent
- Willing to learn and adapt with an enthusiastic and flexible approach
Desirable
- Awareness of health and safety
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Applying for this NHS job
This advert is for HPB & Transplant Pathway Tracking Coordinator with Cambridge University Hospitals NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 p.a. pro rata. The contract type is Permanent. The application deadline is 28 Jun 2026.
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