Helpdesk Administrator

Job overview

The Estates department is seeking a forward thinking and innovative individual that embraces improvement and change to assist with the transformation of its operation. This role is part of a wider administrative team that provides support to estates (hard services, capital projects, governance and decontamination) and therefore will have a very varied remit.

The Helpdesk function is central to providing maintenance support across the Trust Estate. The post holder will work with the Estates Supervisors Officers, providing administrative assistance to support the Estates & Facilities Department as directed.

Main duties of the job

Be the first point of contact for visitors to the Estates Department responsible for ensuring that all visitors sign in and putting them in touch with their Trust contact and issuing keys and security passes as required.  Maintain a courteous and helpful approach when dealing with all visitors and contractors.

To ensure all jobs are handled with an effective response, issues are addressed and actioned swiftly, liaising, supporting and working closely with the Estates Officers & Managers, and in the interim the Maintenance coordinator (as this role may change as part of the Estates review).

To receive incoming telephone calls, manage queries, record and pass on messages as appropriate from service users and suppliers, including wards, non-clinical departments, Trust staff and external supply companies and contractors.

Maintain stock levels within the department and ensure the system is kept up to date.

To raise purchase orders and receipt goods to ensure prompt payment of goods and services received by the Estates & Facilities department.

Receive deliveries into Estates, checking for accuracy and storing goods securely for distribution to the relevant teams.  Ensuring items are logged on the system.

General office duties and to undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.