Healthcare Support Worker

Job summary

An exciting opportunity is awaiting you if you are a highly motivated, enthusiastic healthcare assistant with excellent communication skills. We want you to join our team in our Day Surgery unit at Kidderminster Treatment centre. The post is 30 hours per week, working long days over Monday to Saturday. You will have the opportunity to be part of this service and our innovative ways of working as we grasp this opportunity to influence, shape and develop the changing face of our stand alone Day surgery unit.

The Surgical Day Case unit provides surgery, for a variety of specialities including General surgery, Orthopaedics, Gynaecology, ENT, Breast, Dermatology, Dental and Urology.

The ability to communicate effectively with the patients and all members of the team is essential. You will be supported in this post by the unit manager and our exceptional team.

Main duties of the job

Ensure the unit is adequately prepared at the start of the day and re-stocked as necessary, including cleaning ward areas and trolleys etc.

To welcome patients onto the unit and undertake observations this includes temperature, pulse, respirations, blood pressure, oxygen saturation levels, weight, body mass index, urinalysis and blood sugars. Any variations must be reported immediately to trained staff to maintain patient safety.

To assist trained nurse with patient admissions and to care for patients post operatively, providing diet and fluids and observations.

To assist in the maintenance of a safe and clean clinical environment to reduce the risk of infection.

To assist with the ordering and monitoring of stock items to ensure efficient use of department resources.

To chaperone patients during physical examinations and procedures.

To assess patients wellbeing and seek support if required from other healthcare professionals.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 14 October 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,706 to £27,476 a year
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: C9365-26-0812
• Job locations: Kidderminster General Hospital, Bewdley Road, KIDDERMINSTER, Worcestershire, DY11 6RJ, United Kingdom

Job responsibilities

Key Working Relationships:

Senior and junior medical and nursing staff, ward clerks, other health care professionals, MDT, patients and their relatives, volunteers

Risk Assessment:

The post involves manual handling activities and exposure to body fluids and chemicals. May involve some VDU work and individuals may be / are exposed to violence and aggression.

Job Purpose:The Health Care Assistant is a member of the ward/department team who implements prescribed care and/or undertakes some higher-level clinical activities as directed by a registered nurse. The main dimensions of the role are to:

To support registered health care staff to deliver high quality, compassionate health care to patients in accordance with assessed needs and care plans.

To support the clinical team with day to day supervision of junior staff and students.

To have the ability to use your own initiative, independently and as part of a team, in order to accommodate changing demands on the wider clinical team.

To support the ward/department staff to provide a high quality service.

Undertakes a range of delegated clinical care duties, acting on own initiative where appropriate, supported by accessible supervision.

For further information, please contact Sr Mason 01562 512356

Key Duties:

General duties:

Ensure the unit is adequately prepared at the start of the day and re-stocked as necessary, including cleaning recliner chairs and trolleys etc.

To ensure all patient records whether electronic or written are updated as required.

To answer telephone calls and to take messages informing appropriate persons of the call received.

To undertake clinical procedures as defined by Trust protocol and procedures.

To report immediately to the nurse in charge any observed change in a patients condition or any concern expressed by a patient about nursing or medical treatment to maintain patient safety and improve communication.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.

To ensure patients are kept fully informed of their situation.

To respond to patient requests for non-clinical information to improve communication.

To carry out reception, clerical and housekeeping duties as required improving department efficiency.