Healthcare Support Worker

Job overview

Are you a compassionate, resilient professional passionate about inpatient mental health?

Willow Suite is a 12 bedded Psychiatric Intensive Care Unit for adult males. We are seeking dedicated Band 3 Healthcare Support Workers to join our close-knit, multidisciplinary ward team.

In this vital role, you will be at the front line of patient care—offering comfort, empathy, and active support to men during some of the most challenging moments of their lives. Working flexibly across a 24-hour, 7-day rota, you will build therapeutic relationships, promote independence, and help shape a safe, recovery-focused environment on the ward.

If you thrive in a dynamic, fast-paced acute environment and are driven to make a real difference in male mental health care, we would love to welcome your expertise to Willow Suite.

Main duties of the job

• Consistently delivering a patient focused service, which promotes optimum independence.
• Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.
• Offering appropriate support and advice to patients and their carers.
• Awareness of different challenging situations where communication needs to be adapted to the needs of the individual.
• Enabling patients to maintain and improve their independence by promoting and facilitating therapeutic activity.
• Giving physical health checks and physical health care as required or instructed documenting the physical health checks on the early warning scoring system (MEWS), chart and reporting changes to the nurse/healthcare professional in charge.
• Undertaking day to day tasks as allocated by Nurse/healthcare professional in Charge.
• Undertaking all relevant training as directed and participating in regular management/clinical supervision and appraisal.

Detailed job description and main responsibilities

Please review the Job Description for further details of the role and requirements.

The High-Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.

5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (2026/27 figures).

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.