Job summary
The main purpose of the role of a Health Care Support Worker is outlined below
To deliver compassionate recovery focussed care and support in line with care plans
To support the multi disciplinary team by contributing to comprehensive assessments including ongoing health risk assessment and safety planning
To support the qualified nurse in managing risk with regard to vulnerable service user
To support qualified nurse to maintain safe clinical practice ensuring that clinical records are accurate correctly collated and up to date
To be involved in established audit process on the ward and participate in service improvement projects
We would love you to apply if you would like to join our Melbury Lodge team !
Main duties of the job
Mental Health Support. Develop therapeutic and professional relationships with service users; Provide emotional support and reassurance to the patients; Participate in engagement activities and recovery focused interventions; Observe monitor and accurately report risk related concerns; Support the maintenance of a safe ward environment;CommunicationCommunicate effectively with patients carers relatives and members of the multidisciplinary team; Maintain accurate and timely patient record;Patient CareProvide direct care to patients under the supervision of a registered nurse; Assist patients with activities of daily living;Support patients to maintain their independence where possible; Observe and report changes in patients physical or mental health;Clinical DutiesUndertake and record routine observations. Monitor and document fluid intake and output; Collect and label specimens as required; Escalate concerns regarding patient welfare safeguarding;
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Details
- Date posted: 28 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 348-SAC-12387
- Job locations: Melbury Lodge, Royal Hampshire County Hospital, Romsey Road, Winchester, Hampshire, SO22 5DG, United Kingdom
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person specification
Experience
Essential
- Previous experience of working in a health, social care, or support worker setting
- Experience of providing direct care and support to patients/service users
- Experience of working as part of a multidisciplinary team
- Experience of maintaining accurate records and documentation
- Experience of communicating effectively with patients carers and healthcare professionals
- Experience of working in a challenging environment and managing competing priorities
- Understanding of confidentiality and data protection requirements.
Desirable
- Experience of supporting individuals with mental health needs
- Experience of undertaking and recording physical health observations
- Experience of managing challenging behaviour using de escalation techniques
- Experience of using electronic patient record systems
Qualifications
Essential
- NVQ Health and Social Care; Care Certificate
Desirable
- IT skills
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Applying for this NHS job
This advert is for Healthcare Support Worker with Hampshire and Isle of Wight Healthcare NHS Foundation Trust in Melbury Lodge, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 13 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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