Job overview
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Are you passionate about making a difference in people's lives?
Join our dedicated team at Walkerwood Unit as a Health Care Support Worker on our purpose built unit.
What we offer
- Career development
- Mentoring and coaching opportunities to support your growth
- Flexible working options to support your work-life balance
- Comprehensive staff wellbeing service
- Generous NHS pension scheme and staff benefits package
- A Trust-wide commitment to diversity, inclusion and psychological safety
As a Health Care Support Worker, you will be an essential part of our team, providing compassionate care and support to our patients. You'll work closely with our qualified nursing staff to deliver high-quality care and help establish care plans.
This role is perfect for someone who is empathetic, dedicated, and eager to contribute to the well-being of our patients.
- You’ll be working alongside dedicated multidisciplinary teams, using your skills to deliver person-centred care in line with our values of kindness, fairness, ingenuity and determination.
Main duties of the job
- Engage with Patients: Build meaningful relationships with patients and their carers, providing emotional support and effective communication.
- Document Care: Accurately record observations and nursing care in line with Trust policies, using Electronic Patient Records (EPR) or PARIS.
- Promote Safety: Ensure the safety, well-being, and interests of clients, staff, and visitors.
- Assist with Personal Care: Help patients with personal hygiene, bathing, toileting, and dressing, always respecting their privacy and dignity.
- Support at Mealtimes: Assist patients with their meals, ensuring they receive adequate nutrition and hydration.
- Mentor New Staff: Act as a role model and mentor for new Health Care Support Workers, supporting them in completing their Care Certificate.
- Clinical Observations: Undertake and report clinical observations, therapeutic observation
- Maintain Cleanliness: Participate in maintaining a clean, tidy, and safe ward environment, adhering to infection control policies.
- Professional Development: Engage in mandatory training and take responsibility for your personal development
Detailed job description and main responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Knowledge
Essential
- Knowledge of care and related procedures, clinical observations, relevant legislation
- Awareness of Mental Health and Mental Illness, its effects on the individual, family and friends. Working knowledge of the Mental Health Act with willingness to learn
- Awareness of the effects of illicit drug use.
- Some awareness of early prevention of violence and aggression using least restrictive interventions and practices with willingness to undertake & complete PMVA training and engage in techniques as required
- Willing and able to undertake and complete the required PMVA training and engage in techniques as required, with a commitment to maintain skills in practice and attend regular update training
- Able to recognise changes in a patient’s mental and physical condition and act appropriately by alerting the qualified practitioner or nurse in charge
- An awareness of stigma and discrimination of people with mental health issues
- Awareness of ward procedures and clinical observations
Experience
Essential
- Experience of working with diverse groups of people developing a range of basic care skills.
- Previous experience of working in a care setting as a nursing assistant/healthcare support worker developing competencies in basic clinical care
- Experience of being able to plan and prioritise own work under the direction of a qualified member of staff
- Experience of how to build up trust and rapport with people
- Previous experience with people with Mental Health or Learning Disabilities or experience in a clinical setting related to mental heath
- Experience of carrying out clinical observations
- Range of work procedures and practices, base level of theoretical knowledge
Skills and abilities
Essential
- Basic IT skills – ability to use MS outlook, word, and willing and able to be trained to use Trust IT systems and applications such as Electronic Patient Records or PARIS
- Able to impart knowledge, supervise and direct the work of others under supervision.
- Can demonstrate good interpersonal and verbal and written communication skills.
- Good command of the English language both written and in spoken word
- Ability to engage with people who are experiencing mental ill health and communication barriers.
- Able to respond sensitively to emotional distress and utilise communication skills to deescalate people who are angry or distressed
- Ability to remain calm in challenging situations displaying patience and empathy
- Ability to keep confidential information, and awareness of Data Protection and GDPR.
Desirable
- Good organisational skills
Education/Qualifications
Essential
- GCSE (or equivalent level of education) with grade D/E (2/3) or above in English and Maths or functional skills level 1.
- Vocational (or equivalent) Qualification at level 3 in Care or demonstrable equivalent relevant experience to this level
- Completion of Care Certificate or commitment to complete
- PMVA training or willingness and ability to complete upon appointment
- Short courses to undertake patient and clinical care duties
Desirable
- Assessor in CC
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Applying for this NHS job
This advert is for Healthcare Support Worker - Walkerwood Unit (Male PICU) with Pennine Care NHS Foundation Trust in The Meadows. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Permanent. The application deadline is 18 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (04 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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