Healthcare Support Worker - Trustwide

Job overview

If you're looking for a rewarding role where you can make a real difference every day, a Healthcare Support Worker (HCSW) role at University Hospitals Dorset (UHD) could be the perfect next step.

We are recruiting Healthcare Support Workers to join our adult inpatient wards, caring for patients with medical and surgical needs. Full-time and part-time opportunities are available.

This is a great opportunity whether you are new to care, building on experience, or ready for your next step within UHD. At UHD, you will be part of a supportive team with access to training, development and progression opportunities.

This advert is for a Band 3 role. If you hold a recognised Care Certificate, you may start at Band 3. If not, you will join at Band 2 and progress to Band 3 on completion of your Care Certificate.

To register your interest, please apply to this advert. At this stage, we only require your name and email address so that we can send invitations to our Healthcare Support Worker information webinars. Following the closing date, registered applicants will receive details of the available webinar sessions.

The webinars will provide an overview of the role, including responsibilities, working patterns, training and other important information. Candidates who attend a webinar and wish to continue will be invited to submit a full application.

Interviews will be held on 5, 6 or 7 October.

Unfortunately, we are unable to offer sponsorship for this position.

Main duties of the job

As a Healthcare Support Worker at UHD, you will be at the centre of patient care, supporting people through some of the most important and vulnerable moments of their lives.

Working alongside registered nurses and other healthcare professionals, you will help to deliver safe, compassionate and high-quality care on our wards.

Your day-to-day duties will include:

• supporting patients with personal care such as washing, dressing, eating and mobility
• helping patients to remain as independent as possible
• assisting the nursing team with delegated care tasks
• supporting patients and their families, including during end of life care
• providing enhanced therapeutic observation, such as 1:1 or cohort care where required
• keeping accurate records and sharing important information with the clinical team

This is a hands-on role in a busy environment, where no two days are the same. You do not need to have all the skills to start – we are looking for people who are compassionate, reliable, willing to learn, and able to work well as part of a team.

Every shift, you will demonstrate the UHD values through the care and support you provide.

As our inpatient services operate 24 hours a day, 7 days a week, successful candidates must be able to work flexibly across a range of shifts, including days, nights, weekends and bank holidays. Further information about shift patterns and working arrangements will be provided during the information webinar

Detailed job description and main responsibilities

This is a vital patient-facing role where you will work as part of a supportive ward team, helping to deliver day-to-day care under the guidance of registered healthcare professionals.

You will support patients with a range of needs, which may include personal care, mobility, nutrition and comfort, as well as helping to maintain a safe and welcoming ward environment. You will also play an important role in observing patients and reporting any changes in their condition, ensuring the wider clinical team has the information they need to provide safe care.

The role is varied and you may work with patients who require different levels of support. This can include providing enhanced observation for patients who need closer monitoring to keep them safe. Full training will be provided, including Enhanced Therapeutic Observation care such as 1:1 support and cohort care.

We welcome applications from people at all stages in their career, including those new to care, those with previous experience, and current UHD staff. If you do not currently hold a Care Certificate, you will be supported to achieve this as part of your development and progression within the role.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.