Job summary
Are you looking for a new challenge, working in a fast-paced environment? If so, this could be the role for you! Being responsible for providing an effective service for all visitors presenting in the Minor Injuries Unit (MIU) at Evesham Community Hospital. You will be the first point of contact for our patients. You will be responsible for providing a professional, efficient, and courteous reception service, both in person and over the phone, while always ensuring patient confidentiality.
The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high-quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.
To contribute to the delivery of a high quality MIU across the Trust and Community.
The position is for a Healthcare Support Worker, 23 hour post to cover long days/weekends on a rota basis.
Please note the Trust will not routinely provide sponsorship to work for this role. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
The post holder is part of a multidisciplinary team delivering care to patients. Support and supervision is provided by a Registered Nurse. This role will be expected to carry out a range of patient care tasks and duties to enable the team to provide an effective and efficient service.
To achieve this the post holder will be expected to:
Competently perform the necessary aspects of care for patients.
Ensure effective delivery of care is provided to patients and that an acceptable standard is maintained.
Follow all policies and provide a safe and person-centred environment for patients.
Participate in personal and practice development activities to maintain standards of care.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 24 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9798-2576
- Job locations: Evesham Community Hospital, Waterside, Evesham, Worcestershire, WR11 1JT, United Kingdom
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person specification
Knowledge
Essential
- Knowledge of care related procedures, clinical observations, and relevant legislation.
- Can demonstrate an understanding of how to promote independence and facilitate learning in others.
- Basic IT skills.
Desirable
- Ability to demonstrate knowledge of MHA and MCA issues.
- Ability to demonstrate knowledge of areas relating to role setting (i.e. Mental Health, Learning Disability, Autism, Epilepsy).
- Knowledge of relevant Acts relating to the role (i.e. Care Act, Children Act).
Experience
Essential
- Experience of working in a care environment.
Desirable
- Manual handling of patients, using lifting aids.
Qualifications
Essential
- Vocational qualification level 3 or equivalent / level 2 qualification in care and willing to undertake relevant level 3 qualification upon appointment or equivalent qualification or experience.
- Care Certificate or expected to gain within 12 weeks of commencing in
- Trust.
- Willing and able to undertake Safety Intervention training.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- I understand that the Trust will not routinely provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Skills and Abilities
Essential
- Ability to provide limited delegated clinical duties to patients e.g. patient observations.
- Ability to challenge poor behaviour.
- Role model good behaviour.
- Ability to communicate clearly in English in both verbal and written forms.
- Ensure that own actions support equality, diversity, rights and quality.
- Treat patients with dignity and respect.
- Be able to take an active role to be a link person for specific tasks i.e. IPC and to carry out audits, meetings, feedback to the team as required.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to follow instructions and feedback to senior staff.
- Ability to work a part of a team as well as on own initiative.
- Ability to work with minimal supervision.
- Able to provide supervision i.e. for HCA or T level students.
- Maintain confidentiality at all times.
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Applying for this NHS job
This advert is for Healthcare Assistant with Herefordshire and Worcestershire Health and Care NHS Trust in Evesham Community Hospital, United Kingdom. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 07 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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