Health Support worker - Paediatric Out-Patients

Job summary

Deliver effective nursing care to patients/parents/carers who present to the Childrens Ward under the direction of qualified nursing staff. Communicate effectively with patients, visitors and the multi professional team to ensure information is shared in a timely and appropriate manner. Seek supervision to ensure that personal clinical practice is continuously developing. Participate in appropriate training to ensure safe competent clinical practice. Ensure that all documentation is reviewed by a qualified member of the team in accordance with the NMC and Trust guidance. Act at all times in the best interests of the patient. The post is advertised as a band 3 role subject to the following: successfully completing the care certification within the six month probationary period of employment, during which you will be paid Band 2 or providing a copy of your completed care certificate which has been reviewed during the recruitment process and determined as meeting the accepted standard Upon successful completion (or accepted evidence) of the Care Certification and completion of the probationary period of employment, you will be promoted to NHS AFC Band 3. Failure to complete the Care Certification within this timeframe may result in termination of employment.

Main duties of the job

In consultation with the nursing staff respond to patient needs and liaise with other members of the multidisciplinary team as appropriate Promote, monitor and maintain a healthy, safe and secure environment for patients, families and staff. To assist the nurses to meet the needs of all patients Be aware of your own responsibilities with regard to emergency situations that may occur. To answer the telephone and refer enquiries to the appropriate nurse. Escort patients and families who do not require a qualified nurse escort to other departments To be responsible for the cleaning, maintenance and storage of all equipment at ward level.. Help maintain the cleanliness of the environment. Ensure all public areas of the department are tidy. Participate in training and development opportunities in order to enhance professional development. To constantly maintain and develop own knowledge and expertise.

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.

Details

• Date posted: 10 August 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 001025
• Job locations: The Princess Alexandra Hospital, Harlow, Essex, CM20 1QX, United Kingdom

Job responsibilities

Job Overveiw

Deliver effective nursing care to patients/parents/carers who present to the Children’s Ward under the direction of qualified nursing staff. Communicate effectively with patients, visitors and the multi professional team to ensure information is shared in a timely and appropriate manner. Seek supervision to ensure that personal clinical practice is continuously developing. Participate in appropriate training to ensure safe competent clinical practice. Ensure that all documentation is reviewed by a qualified member of the team in accordance with the NMC and Trust guidance. Act at all times in the best interests of the patient.

The post is advertised as a band 3 role subject to the following:

• successfully completing the care certification within the six month probationary period of employment, during which you will be paid Band 2

or

• providing a copy of your completed care certificate which has been reviewed during the recruitment process and determined as meeting the accepted standard

Upon successful completion (or accepted evidence) of the Care Certification and completion of the probationary period of employment, you will be promoted to NHS AFC Band 3.

Failure to complete the Care Certification within this timeframe may result in termination of employment.

•In consultation with the nursing staff respond to patient needs and liaise with other members of the multidisciplinary team as appropriate

•Promote, monitor and maintain a healthy, safe and secure environment for patients, families and staff.

•To assist the nurses to meet the needs of all patients

•Be aware of your own responsibilities with regard to emergency situations that may occur.

•To answer the telephone and refer enquiries to the appropriate nurse.

•Escort patients and families who do not require a qualified nurse escort to other departments

•To be responsible for the cleaning, maintenance and storage of all equipment at ward level..

•Help maintain the cleanliness of the environment.

•Ensure all public areas of the department are tidy.

•Participate in training and development opportunities in order to enhance professional development.

•To constantly maintain and develop own knowledge and expertise.

•To act as an advocate for the child and family representing best interest of the child, young person in partnership with parents/carers.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

•To participate in staff appraisal, staff development and in-service training activities.

•Identifies own learning needs and receives appropriate supervision in line with trust policy.

•Able to access with appropriate training, the trusts software packages required for the trust.

•Take account of own behaviours and its effect on others

•Identifies and will act if other’s behaviours undermine equality and diversity