Health Records Clerical Officer

17.75 hrs (0.49 WTE) Week 1 Wednesday 5pm – 10pm (enhanced rates after 8pm)Thursday 5pm – 10pm (enhanced rates after 8pm)Friday 5pm – 8.30pm (enhanced rates after 8pm)Saturday 6.30pm – 10pm (shift incurs enhanced rates)Sunday 6.30pm – 10pm (shift incurs enhanced rates)

Week 2 Wednesday 5pm – 10pm (enhanced rates after 8pm)Thursday 5pm – 10pm (enhanced rates after 8pm)Friday 5pm – 10pm (enhanced rates after 8pm)

Please note : These shifts will initially be based at Minor Injuries Unit (MIU),QMH on a temporary basis. It is expected that from early 2027, the post holder will work primarily at VHK with only occasional requirements to provide cover at MIU, QMH

We require a Clerical Officer to provide admin/clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy.

It will be the job holder’s responsibility to work within DHRS team, covering A&E at VHK and occasionally at MIU, QMH.

Working in A&E and MIU, there is a need for the job holder to provide a front line service to patients arriving at each department and is vital for the provision of recording of patient attendance and admissions via Trakcare. There is a need for the job holder to be confident in dealing with anxious and upset patients/relatives showing empathy and delivering professional customer service.

Administrative tasks will include running off reports and accurately updating data along with preparing and scanning medical casenotes/ED cards, uploading to the clinical portal.

To meet service needs there may be a need to be trained within NHS Fife Switchboard. The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public

Adhoc duties may be requested by Health Records Supervisors ensuring efficiency across the 24/7 Inpatient and Emergency team.

A level of accuracy and attention to detail is essential for this role due to data being uploaded to a live clinical system.Relevant admin/clerical experience is required as is the ability to prioritise and deal with the day to day workload in a busy environment. You will be required to work both independently and as part of a team.

Brief description of the main skills knowledge and experience required for the post:

You should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.

Informal enquiries: Catherine Anderson, Gina McLennan or Zach Haggart, Catherine.Anderson4@nhs.scot, Gina.Mclennan@nhs.scot, Zach.Haggart@nhs.scot. 01592 643355 ext.29026

As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.