Health Records Clerical Officer B2

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Your role will be to support effective clinical care by providing efficient Health Records, administrative, clerical and receptionist services. This includes ensuring patient appointments for outpatient clinics, day cases and inpatient admissions are accurately administered, and that patient health records—both electronic and paper-based—are confidential, securely stored and available when required. The role also involves maintaining accurate patient demographic and administrative data and working in a fast‑paced call‑centre environment, handling high volumes of calls to book, cancel and rearrange appointments.

No Band 2 roles are eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa. routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde (NHSGGC) cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.

Duration, Location, and Working Pattern:

Fixed term 6 months, Full-time

Shift pattern - Monday & Tuesday 08:30-2000/30, Wednesday 09:30-2000/30 & Saturday 09:00-1300/30

This is a GGC‑wide post, meaning you may be moved to any location within NHS Greater Glasgow & Clyde. The initial base will be the Queen Elizabeth University Hospital.

Key responsibilities:

• Provide efficient Health Records support to patients and clinical staff.
• Administer and process outpatient, day‑case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Ensure electronic and paper records are accurate, up to date and accessible.
• Continually check and update patient demographic and administrative information on the patient management system.
• Handle high volumes of incoming and outgoing calls in a call‑centre environment.
• Book, cancel and rearrange outpatient appointments while giving clear and helpful information to patients.
• Deliver general administrative, clerical and reception duties to support clinical care.

Provide efficient Health Records support to patients and clinical staff.

Administer and process outpatient, day‑case and inpatient appointments accurately.

Maintain confidentiality and secure storage of patient health records.

Ensure electronic and paper records are accurate, up to date and accessible.

Continually check and update patient demographic and administrative information on the patient management system.

Handle high volumes of incoming and outgoing calls in a call‑centre environment.

Book, cancel and rearrange outpatient appointments while giving clear and helpful information to patients.

Deliver general administrative, clerical and reception duties to support clinical care.

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 or Level 1 qualification in three subjects, including English (or equivalent).
• General administration or clerical experience desirable.
• Computer-literate with good keyboard skills.
• Previous reception experience is not essential but is desirable.

National 4 or Level 1 qualification in three subjects, including English (or equivalent).

General administration or clerical experience desirable.

Computer-literate with good keyboard skills.

Previous reception experience is not essential but is desirable.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

Helen Seery, Senior Supervisor - Helen.Seery@nhs.scot - 0141 452 3504

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Your role will be to support effective clinical care by providing efficient Health Records, administrative, clerical and receptionist services. This includes ensuring patient appointments for outpatient clinics, day cases and inpatient admissions are accurately administered, and that patient health records—both electronic and paper-based—are confidential, securely stored and available when required. The role also involves maintaining accurate patient demographic and administrative data and working in a fast‑paced call‑centre environment, handling high volumes of calls to book, cancel and rearrange appointments.

No Band 2 roles are eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa. routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde (NHSGGC) cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.

Duration, Location, and Working Pattern:

Fixed term 6 months, Full-time

Shift pattern - Monday & Tuesday 08:30-2000/30, Wednesday 09:30-2000/30 & Saturday 09:00-1300/30

This is a GGC‑wide post, meaning you may be moved to any location within NHS Greater Glasgow & Clyde. The initial base will be the Queen Elizabeth University Hospital.

Key responsibilities:

• Provide efficient Health Records support to patients and clinical staff.
• Administer and process outpatient, day‑case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Ensure electronic and paper records are accurate, up to date and accessible.
• Continually check and update patient demographic and administrative information on the patient management system.
• Handle high volumes of incoming and outgoing calls in a call‑centre environment.
• Book, cancel and rearrange outpatient appointments while giving clear and helpful information to patients.
• Deliver general administrative, clerical and reception duties to support clinical care.

Provide efficient Health Records support to patients and clinical staff.

Administer and process outpatient, day‑case and inpatient appointments accurately.

Maintain confidentiality and secure storage of patient health records.

Ensure electronic and paper records are accurate, up to date and accessible.

Continually check and update patient demographic and administrative information on the patient management system.

Handle high volumes of incoming and outgoing calls in a call‑centre environment.

Book, cancel and rearrange outpatient appointments while giving clear and helpful information to patients.

Deliver general administrative, clerical and reception duties to support clinical care.

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 or Level 1 qualification in three subjects, including English (or equivalent).
• General administration or clerical experience desirable.
• Computer-literate with good keyboard skills.
• Previous reception experience is not essential but is desirable.

National 4 or Level 1 qualification in three subjects, including English (or equivalent).

General administration or clerical experience desirable.

Computer-literate with good keyboard skills.

Previous reception experience is not essential but is desirable.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

Helen Seery, Senior Supervisor - Helen.Seery@nhs.scot - 0141 452 3504

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.