Health Navigator/Receptionist

Job summary

Job title: Health Navigator / Receptionist Location: Chelston Hall Surgery Salary: Up to £25,838 depending on experience Hours: 27 hours a week (Wednesday, Thursday and Friday) Come and join our forward thinking, dynamic team at Chelston Hall and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving our local community. Our list size is approximately 18,500 patients and we operate over two sites at Chelston Hall and Barton. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transform

Main duties of the job

The Health Navigator / Receptionist role at Chelston Hall Surgery is an opportunity to become part of a forward-thinking and dynamic team committed to integrated multi-disciplinary working. With a patient list size of around 18,500 across two sites, the focus is on delivering excellent primary care that enhances access, outcomes, and patient experiences. Operose Health, known for providing local primary care at scale, values staff empowerment to ensure the highest standards for patients. Key responsibilities include managing patient registrations, supporting the Patient Communications team, and providing personalized care. A strong emphasis is placed on maintaining a patient-focused approach, solving problems, and adapting to change. Ideal candidates will have experience in reception or customer care, excellent communication skills, basic PC proficiency, and the ability to adhere to processes and data security standards. NHS experience is welcome but not essential, and the role offers avenues for professional development and specialization within a supportive organizational culture characterized by caring,

About us

Operose Health is a leading provider of primary care services, focused on delivering local healthcare solutions at scale. The organization operates with the core mission of improving access, patient outcomes, and overall experience. At the heart of Operose Health's operations is a commitment to its CARE values: Caring, Ambitious, Resourceful, and Excellence. These values guide the organization and its staff in striving to support and empower patients towards healthier futures. Operating from a foundation built on compassion, understanding, and open-mindedness, the team at Operose Health is dedicated to transformation through determination and passion. The organization recognizes the importance of resourcefulness, priding itself on creativity, adaptability, and a lifelong commitment to learning and quality improvement. Through a focus on excellence, Operose Health continually seeks to perform at the highest level for patients, employees, and partners, reinforcing its standing as a trusted healthcare provider in the community.

Details

• Date posted: 25 August 2026
• Pay scheme: Other
• Salary: £25,838 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 1541765046
• Job locations: Operose Health, Torquay, TQ2 6HW, United Kingdom

Job responsibilities

Job title:Health Navigator / Receptionist

Location:Chelston Hall Surgery

Salary:Up to £25,838 depending on experience

Hours:27 hours a week (Wednesday, Thursday and Friday)

Come and join our forward thinking, dynamic team at Chelston Hall and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving our local community. Our list size is approximately 18,500 patients and we operate over two sites at Chelston Hall and Barton.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• The post holder will work to support timely and personalised care for patients, helping to help them ensure they have the right support at each stage of their journey. They will have a positive, can-do attitude and be responsible for patient registrations and deductions as well as providing a range of administrative support for the Patient Communications team.
• In this role you will be dealing closely with different people on a daily basis, both face to face, over the telephone and via email. You will be supporting and co-ordinating care for a range of patients including those with long term health conditions, multiple LTCs, frailty or high risk. We are looking for someone with a confident and patient focused approach to their work, who is able to problem solve and adapt to change.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.