Health Care Support Worker - UTC

Job summary

Are you a dedicated healthcare support worker seeking a rewarding opportunity to deliver direct patient care.

The Nottingham CityCare Urgent Treatment Centre is a Clinician-led service that provides assessment and treatment to people with urgent but not life-threatening health problems

This post will suit an enthusiastic, driven, motivated and flexible individual with experience of working in a dynamic environment.

There is a requirement for flexible 365 day working with shift works covering 06:45am to 10pm daily.

This is a Permanent role working 22.5 hours per week.

Main duties of the job

What your typical day looks like:

• Working within a compassionate and professional team of clinical experts.
• Creating a positive impact on patients lives, providing face to face clinical support and treatments which will include
• Supporting clinicians to perform triage to patients presenting to the UTC with undifferentiated conditions
• Performing various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
• To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
• To provide wound care services within a health care setting
• To check and order supplies for use within the service
• To provide reception duties within a health care setting as required

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on ncp.recruitment@nhs.net . CityCare is committed to the protection of vulnerable adults and children.

Details

• Date posted: 30 September 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pro rata for part time
• Contract: Permanent
• Working pattern: Part-time
• Reference number: B9826-PAUC-6571
• Job locations: Urgent Treatment Centre, Seaton House, London Road, Nottingham, NG2 4LA, United Kingdom

Job responsibilities

Job Purpose

• To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.

Dimensions

• To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
• To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
• To provide first contact immobilisation of fractures within protocol and mobilisation advice and care
• To provide wound care services within a health care setting
• To check and order supplies for use within the service
• To provide reception duties within a health care setting as required
• To handle payments for UTC services as required
• To maintain clinical care records according to organisational policy
• To ensure consulting areas are prepared and stocked on a daily basis
• To assist in the maintenance of ensuring the environment is clean at all times
• To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
• To provide a high level of customer service to patients, visitors and carers presenting to the UTC

Key Responsibilities

Clinical Duties

• To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate.
• To observe confidentiality and maintain a professional image at all times
• To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
• To maintain accurate data input for patients.
• To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge
• Mentorship of other colleagues as appropriate to the role.

Administrative Duties

• To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
• To record client personal details onto the service database as appropriate.
• To work with team to facilitate ordering, distribution and maintenance of equipment.
• To work with team to facilitate continued development of a needs-led patient focussed service.
• To participate in day-to-day activities required to ensure smooth running of the service.
• To handle monies taken within the Urgent Treatment Centre service e.g. prescriptions as required.
• To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
• To participate in audit/research activity as required.

Specific Duties In support of the Urgent Treatment Centre team

• To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required
• To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
• To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
• To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
• To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
• To clean and stock clinical rooms in line with agreed processes.

Personal Responsibilities

• To act in accordance with and promote the CityCare values at all times
• To act as an ambassador for the Urgent Treatment Centre at all times
• To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
• To promote and facilitate evidence-based practice
• To be committed to providing a high level of customer service and patient experience
• Maintain professional awareness and attend appropriate training as necessary
• To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision
• To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
• To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
• To engage with Clinical Supervision in accordance with organisational policy.
• To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.

In support of the Head of Service:

• To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.