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Job summary
Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!
Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, team-focused environment? Are you ready to build a meaningful career in mental health? If so, we would love to hear from you! We are recruiting Health Care Assistants to join our Urgent Care Emergency Access Pathway services, providing vital support to individuals experiencing mental health crises across Leicester, Leicestershire, and Rutland.
About the Service:
You will be part of a dynamic, nursing-led team working across three specialist services: Mental Health Urgent Care Hub (MHUCH) The MHUCH hub is a unit set up during COVID to divert patients from accident and emergency to triage and assess patients with LLR who are experiencing mental health crisis. It is staffed 24 hours a day, 7 days a week with band 6 MHPs and band 3 health care support workers.
Mental Health Response Vehicle (MHRV) The MHRV is a new service set up in early 2024, it a mental health ambulance grey in colour with the NHS logo inscribed on the side. It provides on the scene triage and assessment for patients in mental health crisis within LLR. It is also staffed by band 6 MHPs and band 3 health care support workers, operating between 12:00pm and 00:30am 7 days a week.
Main duties of the job
Opening referrals and receiving referrals from our partner agencies Measuring of patients physical observations.
Interacting with patients during level 3 supportive observations at the PSAU. Offering patients snacks and drinks while wating for assessment.
Undertaking level 1 observations when patient is staying overnight at the MHUCH.
Attending patients address with a practitioner to complete assessments on MHRV.
Documenting all interactions on Electronic Patient Records.
About us
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Details
- Date posted: 14 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: 007178
- Job locations: Bradgate Mental Health Unit, Glenfield Hospital, Groby Road, Glenfield, Leicester, Leicester, LE3 9EJ, United Kingdom
Job responsibilities
If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.
Person specification
Mobility
Essential
- For inpatient based roles, there is no mobility requirement outside of getting to your place of work.
- For community based roles, own transport or suitable alternative is required, and dependence on public transport is not suitable for community based roles.
- You must demonstrate how you would meet the stated mobility requirement on your application form
Trust Values
Essential
- Demonstrates a commitment to the Trust’s Values: Compassion; Trust; Respect; Integrity
Qualifications
Essential
- Level 2 qualification in functional skills Maths and English or equivalent qualification
- Level 3 qualification in Care or equivalent relevant experience
- Care Certificate or required to successfully complete within 12 weeks
Personal Attributes
Essential
- Physically capable for performing the role and responsibilities expected of the post holder, i.e. manual handling of clients/service users
- Willingness to undertake further training and ongoing development
- Ability to recognise own limitation and to effectively utilise supervision and support systems to ensure safe and effective delivery of services
- Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations.
- Willingness to be flexible and part of a team
Knowledge and Skills
Essential
- Demonstrates skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
- Demonstrates an understanding of the importance of quality of care
- Demonstrates an understanding of the role of a Senior Healthcare Assistant
- Able to work under the direction of a registered practitioner
- Ability to work efficiently, effectively and professionally in a multi-disciplinary team
- Ability to work under own Initiative
- Able to carry out routine and non-routine tasks.
Standard Requirements
Essential
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides)
Experience (both work and ‘life’ related)
Essential
- Prior experience as a support worker
- Experience of working in either: a healthcare environment; or social care organisation/setting; or lived experience of providing care; or service industry requiring people contact.
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Applying for this NHS job
This advert is for Health Care Assistant - Mental Health Urgent Care with Leicestershire Partnership NHS Trust in Bradgate Mental Health Unit, Glenfield Hospital, Groby Road, Glenfield, Leicester, LE3 9EJ, United Kingdom, United Kingdom. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 22 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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