Head of Operations - East Surrey Division

Job summary

Ready to make an impact? Why not consider joining us as Head of Operations within Modality East Surrey Division an award-winning forward-thinking GP Partnership of Modality Partnership

65k per annum WTE negotiable for the right candidate

We are seeking an experienced, dynamic and exceptional Head of Operations to join the East Surrey Division of Modality Partnership working closely with the executive partner and divisional leadership team. This full-time, senior leadership role offers the opportunity to shape, strengthen, and optimise operational services across a forward-thinking GP super-partnership.

You will play a pivotal role in shaping and delivering operational excellence across a multi-site GP service, ensuring high-quality care, strong governance and sustainable performance. If you are a compassionate, patient-focused leader with a passion for primary care, workforce wellbeing, and service improvement, we want to hear from you.We would consider operational managers from NHS background and wider secondary care. Apply now and join a partnership that embodies our organisational values of Commitment, Accountability, Respect, and Excellence (CARE).

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives

Main duties of the job

As Head of Operations, you will be a pivotal member of the Divisional Board, driving operational excellence across the East Surrey Division. You will:

• Lead strategic operations, workforce management, and organisational development across the division
• Oversee governance, compliance, HR processes, risk management, and operational performance
• Provide financial oversight, budget management, and optimise resource utilisation
• Lead digital transformation and IT infrastructure initiatives to future-proof operational delivery
• Shape service delivery models to enhance both patient care and staff satisfaction
• Support the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational priorities
• Work collaboratively across multidisciplinary teams and external partners to ensure high-quality, efficient, and innovative services

You will thrive in this role if you enjoy balancing strategic planning with hands-on delivery, driving meaningful change, and optimising systems, processes, and operational performance.

All employees have access to our employee benefits scheme and NHS pension. We are proud to be an Equal Opportunities Employer, committed to fair and equitable recruitment in line with the Equality Act 2010.

About us

Modality East Surrey Division is part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a multidisciplinary workforce of more than 1,800 staff. We are proud to be a Pulse GP Team of the Year 2025 award-winning practice, delivering high-quality, patient-centred care across a dynamic and evolving primary care landscape. We are committed to continuous improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.

In this role, you will help shape innovative, scalable operational models that improve both patient outcomes and staff experience while supporting a culture of excellence, collaboration, and continuous improvement.

If you are ready to take on a challenging and rewarding senior leadership role, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery, we want to hear from you. Apply now to join Modality East Surrey Division and help shape the future of primary care.

Details

• Date posted: 03 September 2026
• Pay scheme: Other
• Salary: Depending on experience £65,000 per annum WTE
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: E0281-26-0152
• Job locations: Townhill Medical Practice, Guards Avenue, Caterham, Surrey, CR3 5XL, United Kingdom

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.

You will thrive in this position if you:

Have a passion for operational leadership within primary care

Enjoy balancing strategic planning with hands-on delivery

Are driven to optimise systems, processes and performance

Value governance, quality and patient safety

Want to lead meaningful, large-scale change

If you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

• Vaccinations: Mandatory for certain roles; guidance provided for managing risks
• Right to work: Proof of UK eligibility required at interview
• References: Two references required, covering at least the past three years
• Employment history: Notify us of any gaps of 6 weeks or more