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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
8 listedRequirements the employer expects applicants to meet.
- Knowledge
Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Knowledge
Good understanding of Information Security, Governance Risk and Compliance
- Knowledge
Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis – often where the solution requires a new approach and does not rely on existing solutions
- Experience
Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
- Experience
Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
- Experience
Experience of the practical application of monitoring / alert systems to improve efficiency
- Qualifications, Accreditations, Education
Educated to Master’s degree level in IT related subject or equivalent extensive senior management experience
- Qualifications, Accreditations, Education
Information Technology Infrastructure Library (ITIL) Foundation level qualified
Desirable
Not listed in the available specification.
Job overview
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.
The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust’s digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.
The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.
The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.
Please note: We may close this advert early if we receive a high volume of applications.
Main duties of the job
The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .
The Head of IT Operations will be accountable for:
- Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned
- Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.
- Respond effectively to any unplanned outages
- Manage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust
- Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.
- Support managers and operational staff during major incidents and Trust-wide business impact to digital services
Detailed job description and main responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Head of IT Operations with London Ambulance Service NHS Trust in London, England. It is listed as a Head of service role. The advertised salary is £88250.00 to £100355.00. The contract type is Permanent: There is a requirement to be available out of hours through an On-Call rota. The application deadline is 13 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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