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Job requirements
Essential
46 listedRequirements the employer expects applicants to meet.
- Experience
Senior level experience in EPRR.
- Experience
Experience of leading in System Operations, Operational Resilience, Urgent and Emergency Care, System Flow or related operational environments.
- Experience
Experience of chairing senior multi-agency operational meetings and managing complex system escalation.
- Experience
Experience of providing assurance and advice to executive teams and boards.
- Experience
Experience of leading operational performance and resilience improvement programmes across complex health and care systems.
- Experience
Demonstrable experience of working across Integrated Care Systems and multi-agency environments.
- Experience
In depth additional expert knowledge acquired over a significant period of time in the following area(s):
- Experience
Health emergency preparedness, resilience and response
- Experience
the risks and threats that face the NHS across the provider and commissioner spectrum
- Experience
Demonstrable senior management experience.
- Experience
Have experience in the application of the EPRR framework and applying this in the context of health category 1 responders.
- Experience
Detailed understanding of the ICB, system, provider collaborative, providers and Place arrangements.
- Experience
Have an appreciation of the relationship between LRF, OHID, NHSE, UKHSA.
- Experience
Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Qualifications
Educated to masters level or equivalent level of experience of working at a senior level in a specialist area.
- Qualifications
Hold a professional qualification in EPRR, or related field of work such as Emergency Planning
- Planning Skills
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Planning Skills
Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility
- Planning Skills
Ability to build robust cross functional working relationships across a diverse range of stakeholders to drive forward planning and incident response.
- Analytical Skills
Problem solving skills and ability to respond to sudden unexpected demands
- Analytical Skills
Ability to analyse complex facts and situations as part of horizon scanning
- Analytical Skills
Comfortable in leading on decisions on difficult and contentious issues where there may be a number of courses of action.
- Analytical Skills
Strategic thinking ability to understand interdependencies between complex priorities
- Management Skills
Must be able to prioritise own work effectively and be able to direct activities of others.
- Management Skills
Experience of managing and motivating a team and reviewing performance of the individuals.
- Management Skills
Manage relationships with suppliers including of Information Systems.
- Communication Skills
Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Communication Skills
Able to represent the ICB in relation to EPRR and SCC at a local, regional and possibly national level.
- Communication Skills
Able to assimilate complex information and present across a wide range of stakeholders, including at times in highly pressurised environments.
- Communication Skills
Able to communicate confidently internally and externally to the wider NHS and partner organisations
- Freedom to Act and Physical Skills
Must be able to work fully autonomously to lead the EPRR function, work to tight and often changing timescales and manage an effective relationship with the AEO.
- Freedom to Act and Physical Skills
Capable to work in a highly pressurised environment, working to tight and often changing timescales.
- Freedom to Act and Physical Skills
To confidently represent EPRR functions and risk management within a wide range of forums and across stakeholders.
- Freedom to Act and Physical Skills
Experience of identifying and interpreting National policy.
- Freedom to Act and Physical Skills
Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Freedom to Act and Physical Skills
Expert knowledge of Microsoft Office Suite with excellent keyboard skills.
- Freedom to Act and Physical Skills
Ability to travel between locations across the cluster for on-site presence.
- Freedom to Act and Physical Skills
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
- Freedom to Act and Physical Skills
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Freedom to Act and Physical Skills
Used to working in a busy environment
- Freedom to Act and Physical Skills
Adaptability, flexibility and ability to cope with uncertainty and change
- Freedom to Act and Physical Skills
Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Freedom to Act and Physical Skills
Professional calm and efficient manner
- Freedom to Act and Physical Skills
Effective organiser, influencer and networker
- Freedom to Act and Physical Skills
Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Freedom to Act and Physical Skills
Completer/Finisher
Desirable
1 listedAdditional qualities the employer would prefer.
- Qualifications
Professional registration (NMC, HPC)
Job summary
The Head of EPRR and System Operations is the senior strategic lead for Emergency Preparedness, Resilience and Response (EPRR) and operational resilience across the Coventry and Warwickshire and Herefordshire and Worcestershire Integrated Care Board Cluster. The post holder provides expert leadership, assurance and advice to the Associate Director System Operations & EPRR, Executive Teams and system partners, ensuring the effective discharge of all statutory EPRR responsibilities and compliance with NHS England EPRR Core Standards.
The role is responsible for leading the development, implementation and continual improvement of EPRR, business continuity, incident response and operational resilience arrangements across the cluster. The post holder will provide strategic oversight of preparedness, planning, training, exercising, risk assessment and assurance activities, ensuring that the health and care system is equipped to prevent, respond to and recover from major incidents, emergencies and disruptive events.
In addition, the post holder will provide senior leadership for system operations, including oversight of the System Coordination Centre (SCC), system operational resilience, situational awareness, escalation management and system flow. They will ensure effective coordination of responses to operational pressures, support whole-system decision-making and maintain robust governance, assurance and reporting arrangements across partner organisations.
Main duties of the job
You will:
- Work to the Associate Director of EPRR and SCC (AD) ensuring that the AD is continually informed and that all statutory, regulatory and operational EPRR responsibilities are undertaken
- Support leadership for the Cluster System Coordination Centre (SCC), ensuring effective governance, performance and operational delivery.
- Lead the development, implementation and continuous improvement of system operational resilience arrangements across the cluster.
- Oversee system-wide operational coordination, situational awareness and escalation processes across acute, community, primary care, mental health, ambulance and social care partners.
- Lead on the development and co-ordination of all aspects of EPRR for the ICB
- Provide senior leadership to system escalation meetings and incident coordination arrangements, ensuring actions are delivered and risks effectively managed.
- Lead on system wide planning for critical and major incidents, aligned with the ICB being a category 1 responder alongside NHSE
- Lead on running the business continuity management system for the ICB
- Lead on the effective management of the LHRP ensuring a strategic approach to EPRR across the system aligned with priorities and levels of risk
- Facilitate and support the ICBs response to major incidents and emergencies as appropriate, acting as a specialist knowledge resource in all aspects of emergency planning offering detailed advice across the ICB and external partner organisations.
About us
The NHS is a world-renowned institution and an exciting place to work full of challenges and opportunities. As part of the national health and care reforms, Integrated Care Boards are refocusing on the core role of strategic commissioners, enabling greater impact on population health, reducing health inequalities, improving productivity and supporting transformation across systems. As a result NHS Coventry & Warwickshire ICB and NHS Herefordshire & Worcestershire ICB are working together as a cluster.
We are dynamic, forward-looking organisations, passionate about working with health and social care partners to ensure services are integrated, and offer a high-quality patient experience. We thrive on building strong relationships with patients, communities, partners and providers. We provide a supportive, collaborative environment, offering staff opportunities to reach their full potential and achieve a work-life balance through a blend of collaborative workplace attendance and home working.
Joining our team comes with attractive benefits such as:
- Employee Assistance programmes
- Competitive NHS Pension Scheme
- Opportunities to learn new skills and develop your career
- Generous holiday entitlement, which increases in line with service.
- Flexible working patterns
This post requires a minimum of 3 days per week in office, working towards 4 days per week. This post will be based in the Worcester office but may require working across the cluster offices
Details
- Date posted: 20 October 2026
- Pay scheme: Agenda for change
- Band: Band 8b
- Salary: £66,582 to £77,368 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: D9105-1026-015
- Job locations: Parkside House, Quinton Road, Coventry, CV1 2NJ, United Kingdom, Kirkham House, John Comyn Drive, Worcester, WR3 7NS, United Kingdom, 22 St. Owen Street, Hereford, HR1 2PL, United Kingdom, Shire Hall, Market Place, Warwick, CV34 4RL, United Kingdom
Job responsibilities
The Head of EPRR and System Operations will lead the strategic development of EPRR, business continuity, operational resilience, urgent and emergency care pressures, incident coordination and major incident response arrangements. The role will foster strong partnerships across NHS organisations, local authorities, emergency services, UKHSA, Local Resilience Forums and wider health and care stakeholders to strengthen system resilience and preparedness.
Acting on behalf of the Associate Director as required, the post holder will deputise across the System Operations and EPRR portfolio, represent the organisation at senior local, regional and national forums, and provide strategic leadership during periods of significant operational pressure, critical incidents, business continuity events and major emergency responses.
As part of your application, please disclose if you have recently been in receipt of the Mutually Agreed Resignation Scheme (MARS) or Voluntary Redundancy. Please note that this information is collected solely for administrative purposes; it will not form any part of the selection process.
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This advert is for Head of EPRR and System Operations with NHS Coventry and Warwickshire Integrated Care Board in Coventry, England; Worcester, England; Hereford, England; Warwick, England. It is listed as a Band 8 Operations manager role. The advertised salary is £66582.00 to £77368.00. The contract type is Permanent. The application deadline is 28 Oct 2026.
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