Search for more NHS jobs in London
Job overview
Private care Medical day Unit /Private Outpatients/ Inpatients we are seeking an enthusiastic Scheduling officer / Administrator to help maintain the efficient scheduling of treatments in their Medical day Unit & Outpatient Department at our Sutton, Chelsea and Cavendish site. This post is vital to the smooth running of the Private Care Unit. You will work in a busy environment, providing a supportive role to the clinical teams. The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday and Friday ; with varied shifts between 8.00am – 8.00pm, working at Sutton/ Chelsea / Cavendish site on a rota basis. for further information please contact Emma Mckenna on ext 4002
Main duties of the job
To provide a high-quality, patient-focused service across Private Care Outpatients, Private Medical Day Unit (PPMDU) & Robert Tiffany Reception Desk, combining guest relations, administrative and scheduling responsibilities. The post holder will ensure a seamless patient pathway by coordinating appointments, supporting clinic and day unit activity, and delivering an excellent front-of-house/Guest Relations experience for patients and relatives. This role is integral to maintaining flow, capacity, and patient experience across the Sutton Private Care Service. The post holder will prioritise either front of house or scheduling responsibilities depending on daily service demand via team rota.
Detailed job description and main responsibilities
For further information please refer to the job description and personal specification
Deliver a professional, welcoming, and patient-centred reception service Meet and greet all patients and visitors, ensuring a high standard of customer care Support vulnerable or distressed patients in a calm and empathetic manner Manage a high volume of queries (face-to-face, telephone, and email) Support patient wayfinding and overall experience within the department
Person specification
Experience
Essential
- Substantial previous reception or customer services experience in a high-performing environment
- Ability to make decisions, organize and prioritise workload in light of unexpected events or changing priorities using own initiative.
- Ability to handle sensitive information without compromising confidentiality or trust
Desirable
- Experience of working in a hospital or healthcare environment
- Experience of providing a private care service
- Previous experience within a cancer setting
Attainments
Essential
- Good general education (GCSE or equivalent)
- Good working knowledge of PC applications and computer literate
Desirable
- Customer Care course / training
- AMSPAR or equivalent medical terminology qualification
Personal Skills
Essential
- Outstanding communication and interpersonal skills, ability to deliver information in a clear and concise manner
- Commitment to self-development
- Commitment to promoting equality and diversity in the workplace and in service delivery
- Highly professional in manner, with a commitment to deliver exceptional customer service and patient experience
- Willingness to work flexibly and to go above and beyond duties as required
- Strong and motivated team player with a proactive approach to problem solving
- Excellent interpersonal skills with ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patient sponsors (insurance companies, embassies).
- Self-motivated to provide a good quality of work
- Ability to maintain effectiveness, remain calm under pressure and cope with unexpected demands
Job Related Skills
Essential
- Advanced keyboard skills with a high degree of accuracy for data input. Fluent user of Microsoft packages.
- Ability to communicate effectively in both written and spoken English to a wide range of people.
Desirable
- Ability to use Royal Marsden Epic system
- Knowledge of Medical Terminology (ideally within a cancer setting)
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Guest Relations & Scheduling administrator with The Royal Marsden NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per annum. The contract type is Permanent. The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.