Job overview
GP Receptionist/ Administrator - Tredegar Medical Practice
An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Tredegar Medical Practice.
Fixed Term until 31 May 2027 to cover the needs of the service
The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.
Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
This is fixed term until
Main duties of the job
- Maintain and monitor the practice appointment system
- Process personal, telephone, and electronic requests for appointments
- Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Organises patient appointments
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in TRAC
Person specification
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential
- Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
- Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Administrative skills, including data entry, managing appointments, and handling correspondence
- Excellent communication and interpersonal skills
- Accuracy and attention to detail
- Ability to work independently and as part of a team
- Self-motivated and able to work without supervision
- Ability to work under pressure
Desirable
- Experience of working with GP clinical systems
- Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
- Excellent organisational skills, ability to prioritise work to meet deadlines.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
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Applying for this NHS job
This advert is for GP Receptionist/ Admininstrator with Aneurin Bevan University Health Board in Newport, Newport, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum pro rata. The contract type is 11 months (Fixed Term until 31.05.2027). The application deadline is 18 Jun 2026.
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