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Job overview
The Receptionists will be the first point of contact for patients and visitors attending the GP OOH Service and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, the Receptionist will book patients into the service, answer telephone queries and undertake a range of administrative duties to support the running of the service.
Working Pattern
Please note this role involves working evenings, nights, and weekends, with shifts including:
- 6:00pm – 11:15pm
- 11:00pm – 8:00am
You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) as applications that do not meet these requirements cannot be progressed.
***ADVERT MAY CLOSE EARLY DUE TO HIGH APPLICATIONS***
Main duties of the job
The Emergency Department has two reception areas (Main Reception and GP OOHs Reception.
- Welcome and direct all patients and visitors arriving at the GP Out of Hours reception desk
- Handle all reception and administration duties, serving as the primary contact for inquiries and ensuring a professional, respectful service.
- Register patients arriving at the GP Out of Hours (OOH) reception, verifying demographic details, and recording arrivals on Adastra while maintaining strict confidentiality under the Data Protection Act and Access to Health Records Act.
- Ensure patients are seen in a timely manner and oversee patient safety in the waiting room, informing doctors of any status changes
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
The person specification is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Experience
Essential
- Recent reception /administration experience
Desirable
- Reception/administration experience (preferably in the NHS)
Skills/Abilities
Essential
- Excellent communication skills, both verbal and written.
- Able to prioritise workload
- Computer skills particularly Excel and Word
- Able to work within a diverse team
- Professional telephone manner
- Ability to work under pressure in stressful situations
Desirable
- Knowledge of Adastra
Education/Qualification
Essential
- GCSE - Standard or Equivalent
Desirable
- Recognised Secretarial qualification
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values Commitment and adherence to equality, diversity and inclusion
- Adaptable to change when it is necessary for the smooth production of work Presents ideas for improvement in administrative practice
- Ability to deal with emotional situations when dealing with sensitive issues
Desirable
- Ability to identify patients that need to be prioritised and act accordingly
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Applying for this NHS job
This advert is for GP Out of Hours Receptionist with Homerton Healthcare NHS Foundation Trust in London, London, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £31,066 pro rata p.a. incl.. The contract type is Permanent. The application deadline is 12 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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