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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
23 listedRequirements the employer expects applicants to meet.
- Skills
Effective communication and interpersonal skills (Tasks and Oral)
- Skills
Good level of computer literacy
- Skills
Clear, polite telephone manner
- Skills
Strong Customer service skills
- Skills
Ability to deal with sensitive issues often within hostile or emotional situations
- Skills
Time Management and the ability to work to deadlines
- Skills
Ability to use own initiative and work under minimum supervision
- Skills
Confidence and ability to follow practice protocol in an emergency situation
- Skills
Able to work well as part of a team
- Skills
Flexible approach to work
- Skills
Evidence of problem solving and improving processes
- Skills
Sensitive to the needs of service users, their families, and carers
- Skills
Recognise own development needs and identify how these may be met
- Skills
Confidence in ability to understand practice policy and protocols
- Experience
Experience of working with the general public
- Experience
Good Keyboard skills
- Experience
Experience of working in a busy environment
- Experience
Understanding of different patients and carer groups and needs
- Experience
Awareness of the importance of safeguarding and procedures
- Experience
Be aware of confidentiality and data protection when handling sensitive information
- Experience
Experience of high-volume telephone calls and managing workload
- Experience
Developing productive and effective relationships with all members of the healthcare team
- Qualifications
Good standard of general education or experience in similar role will be considered
Desirable
6 listedAdditional qualities the employer would prefer.
- Skills
Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.
- Experience
Experience of working in receptionist role within a General Practice environment
- Experience
Patient/customer service related training/ previous role
- Experience
Up-to date knowledge of services and health resources in the local area
- Experience
Knowledge of the Data Protection Act and how this is applied in practice
- Qualifications
NVQII in Customer Care
Job summary
An exciting opportunity has arisen for two Patient Advisors to join the Beacon Medical group Front of House team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a patient advisor will be varied and good communication with patients and colleagues will be key.
There are two positions available, both 21 hour roles.
Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.
Main duties of the job
To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours.
Main duties of the job
Patient/ Customer Care
- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
- Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
- Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
- Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Ensure that excellent customer care is being delivered at all times
- Play an active role in the co-ordination, and review of patient surveys
- Offer solutions and actively listen to patients to resolve issues.
- Deal with complex and sensitive issues
- Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed
Other main duties include
- Operational duties
- Prescriptions
- Patient Registrations
- Facilities
- Other admin tasks
- Health and Safety
- Equality and diversity
- Governance
- Confidentiality
Please see job description for further details.
About us
Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.
Details
- Date posted: 02 September 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A1739-26-0048
- Job locations: Mudge Way, Plymouth, PL7 1AD, United Kingdom
Job responsibilities
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Applying for this NHS job
This advert is for Front of House Patient Advisor with Beacon Medical Group in Plymouth, England. It is listed as a Advisor role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 23 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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