Forensic Flow and Pathway Manager

Job overview

This is an exciting opportunity for a qualified healthcare professional with significant experience of working within mental health services to join a friendly, supportive and diverse team.  This is an innovative new post, integral to the operational delivery of our Inpatient Flow Quality Improvement Programme. The successful applicant will join a supportive multi-disciplinary team, and will be responsible for facilitating transfers of care, ensuring patients are receiving care congruent with their needs.

The successful applicant will manage a case load of patients experiencing a delayed transfer of care . The post holder will lead the coordination and progression of the patient’s transfer of care by engaging with internal clinical teams and external agencies, in order to overcome barriers to discharge.

The successful candidate will possess a sound understanding of forensic discharge protocols and procedures, and have experience of resolving complexities (e.g. funding issues) that arise during the discharge process. We are looking for a proactive individual with excellent communication skills who is able to work collaboratively with a range of stakeholders. The candidate should also have experience of designing and delivery quality improvement projects.

Main duties of the job

• Proactively address delayed transfers of care across the service. •    Provide transfers expertise and knowledge as appropriate, regarding pathway issues internally and externally. This includes developing and delivering training to share knowledge. •    Achieve and report key performance measures, such as achieving a 10% decrease in delayed discharge days. •    Proactive identification and challenge of barriers to care progression. •    Timely monitoring of failed transfer of care plans. This includes leading and planning reviews and devising alternative strategies. •    Proactive identification of patients who are approaching discharge, supporting the ward teams to overcome associated barriers. This may involve attending some ward rounds. •    Attendance at relevant meetings, including; Weekly Referrals and CRFD Meeting and Monthly Pathway Management Meeting. •    Act as a point of contact between internal teams (e.g. SCFT and inpatient services) and external agencies. •    Act as a point of contact for our patients, keeping them updated on their transfer of care or discharge progress.

Detailed job description and main responsibilities

• Work in a way that acknowledges the personal, social, cultural, and spiritual strengths and needs of others. •    Use own initiative, personal experience, and job-  related training in deciding on the approach and interventions required when working with a service user in delivering peer support, in line with supervision, mentor and other peer networks •    The post holder may be required to work in different locations as required by service need. •    To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety, and patient experience. •    Role may involve visiting a ward or community service as outlined above. The post holder will need to work flexibly.
• Lead communications and resolution of disputes with external agencies. •    Facilitate regular internal meetings to share updates, address challenges and promote a culture of continuous improvement. •    Collaborate with clinical teams, operational leads and other stakeholders to facilitate timely discharge. •    Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. •    Network wit h ICB and Local Authority partners to develop partnerships and strong working relationships, in order to improve patient flow. The post holder should also support senior members of the clinical team to establish working relationships with commissioners and the local authority. •    Network with NLFC / NHSE to transform flow systems.

This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.