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Job overview
The FOI/Subject Access Coordinator is responsible for processing information requests within the Trust’s Digital Assurance team.
You will keep the team organised and equipped with all tools necessary for effective service delivery making sure the team meets all deadlines across information requests.
To fulfil the needs of the Trust’s services, you may need to work outside your usual area. The Trust also reserves the right to move your regular workplace to any location within its organisation.
Main duties of the job
The FOI/Subject Access Coordinator manages subject access and health records requests for the Trust’s centralised function, ensuring all are processed accurately, lawfully, and within statutory deadlines.
The role includes line management, training, supervision, and appraisals for junior staff, maintaining high standards of quality assurance. Responsibilities cover coordinating complex information retrieval, quality-checking responses, keeping precise records, and acting as a key contact for enquiries.
Collaboration across the Trust, risk escalation, and deputising for senior colleagues are required to guarantee a consistent, compassionate, and compliant service.
We seek an organised professional with strong subject access, data protection, and redaction knowledge in mental health or NHS contexts.
You must excel at attention to detail, workload prioritisation, and independent work while leading with compassion and respect. Strong communication, advanced IT skills (Microsoft Office, Adobe), and experience in training, auditing, and procedure development are essential, alongside a proactive approach to improvement and high-quality service.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person specification
Essential and Desirable
Essential
- English Language/English Literature GCSE Grade A-C or equivalent
- NVQ Level 3 or equivalent
- Extensive experience of processing requests for information within a mental health setting
- Minimum of two years’ experience of data gathering and redaction in a mental health setting
- Extensive experience of office administration in a busy environment
- Experience of drafting procedures, processes for others to follow
- Experience of producing communications materials including maintaining intranet/internet sites
- Experience of conducting audits
- Good working knowledge of relevant national guidance and legislation, including redaction
- Experience of working to strict deadlines
- Effective time management skills
- The ability to prioritise tasks and workload
- Ability to work on own initiative
- Excellent verbal and written skills with the ability to communicate well with all service users and staff
- The ability to train and deliver presentations
- Excellent IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Adobe
- Attention to detail and ability to deal with large amounts of data
- The ability to lead the Team with compassion and respect
Desirable
- DPA qualification
- Experience of working for the NHS or a mental health Trust
- Training content design
- Audit skills
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Applying for this NHS job
This advert is for FOI/Subject Access Coordinator with Greater Manchester Mental Health NHS Foundation Trust in Manchester, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 19 Jul 2026.
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