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Job overview
This Position will be for the helpdesk function of the admin team. The main focus for the Helpdesk and Administration functions are: during the period on shift the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it’s employees for all specialities within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 900 facilities staff.
The role is to act as the first point of contact for all service requests that help to facilitate as far as possible, a comfortable, safe, and pleasant patient experience.
Main duties of the job
Our main role within admin is to support the rest of facilities in as many ways we can, by providing a central service which offers help in various tasks from absences to pay queries.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Work Experience
Essential
- Must have experience of dealing with people using the telephone. Excellent telephone manner
- Must have sound practical understanding of the need for efficient administrative support in an organisation
- Experience of data entry
Desirable
- Previous experience of working within a customer help line environment
Knowledge/Skills/Abilities
Essential
- Ability to work effectively with minimal supervision
- Must be a team player, having good interpersonal skills, and be able to liaise, co-operate and work with a wide range of Trust staff members
- Must have good communication skills, both written and verbal and the ability to manage difficult or challenging telephone conversations effectively
- PC literate, experience of Microsoft Office suite (Excel, Word, Outlook etc.)
Desirable
- Knowledge of NHS Policies and Procedures
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Applying for this NHS job
This advert is for FM Central Administrator with North Bristol NHS Trust in Bristol, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa. The contract type is Permanent. The application deadline is 30 Jul 2026.
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