Job overview
The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time.
The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites.
Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands.
Main duties of the job
We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare. Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time.
We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise. We have various positions available that will cover various shift patterns.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential
- Customer service
- Team working
- Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook.
Desirable
- Call centre experience
- A&E/MAU/SAU/WAST experience
- Experience of using various databases
Aptitude and Abilities
Essential
- Advanced IT skills.
- Ability work in a dynamic changing service
- Ability to work under pressure and remain calm and professional
Desirable
- Ability to speak Welsh
- Knowledge of a range of medical conditions and clinical terminology
Qualifications and Skills
Essential
- Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
- Excellent IT Skill
- Demonstrable communication and customer service skills
- Experience of using various databases
Desirable
- Call centre experience
- Team working
- Knowledge of a range of medical conditions and clinical terminology
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Applying for this NHS job
This advert is for Flow Navigator with Aneurin Bevan University Health Board in Newport, Newport, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 23 Jun 2026.
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